Senior IT/QA Analyst
�Oversaw five professionals dedicated to automating various processes including test scripts and data
creation via HP Quick Test Professional; coordinated other automation efforts with teams companywide.
Conceived and delivered a process to track external users of the application test environment and provide
users with notice of scheduled downtime and required IP changes.
Streamlined test data request process by improving recognized shortcomings and meeting with the
fulfillment organization to identify areas for procedural upgrades.
Managed test data creation for various departments, overseeing three staff members dedicated to
automating the data creation process and implementing a “front door” to handle requests and obtain input.
Wrote test plans for and conducted manual black box testing of client software and internal applications on the following platforms: Windows 7, Vista, XP Home/Professional, 2000 Home/Professional, ME, 98SE/98, NT Workstation 4, and Mac OS X/9.x/8.x.
Promoted to senior analyst after six months, assuming a lead role in test efforts; led test execution and job delegation to an average of five quality control analysts. Arranged 24 hour coverage for test efforts and a projected on-call schedule.
Supported team realignments, mentored junior team members, and cross-trained with peers to drive team
capabilities/capacity; acted as backup/temporary team lead.
Served as primary point-of-contact for defects submitted by outside test teams; partnered with team
members to develop processes that corrected defects and handled proper documentation.
Developed and assigned test cases, submitted and tracked defects using HP Quality Center and Rational
Represented all quality control analysts on the testing team on server access issues, teaming with system
administrators to rectify secondary issues such as write permissions or sudo access.
Evaluated potential automation projects, providing estimates on creation/execution and projecting savings
the project would capture for the company.
Planned and directed certification of test environments, driving test script automation, maintaining logs and
documentation, and tracking all issues impacting certification; produced daily status reports to multiple
departments during execution phase and facilitated resolution of defects.
Synchronized specialized data requests for testers, notifying testers of submission deadlines, compiling and
tracking test data requests, verifying receipt/approval of data, and resolving client questions/issues.
Drove implementation of required configuration changes to production mirror environment; performed
maintenance on 15 computers and various hardware used for testing.
Handled doubled work load to facilitate multiple test environments for each product release; met company
need to provide a dedicated work environment for a high-priority, companywide business initiative.
Contributed to six releases per year, volunteering to test code implementation during off hours.