USM SERVICES, Norristown, PA1997 – 2009
Commercial property management leader.
Field Operation Manager (2005 – 2009)
Managed one area manager and eight field representatives from Texas going west to California, including Alaska.
·Developed system that is currently in place to schedule Field Personnel, track account visits and special service requests and automated the compiling of data for management.
·Utilized a map program to organize routes for the field department to increase productivity and reduce costs.
Compliance Manager(2002 – 2005)
Reviewed vendor contracts to ensure they were executed and insurance coverage’s met states’ requirements.
·Worked with IT Department to develop a program to show when any of the 15,000 vendors were non – compliant.
·Reviewed contracts for errors in terminology and service requirements.
Senior Manager of Operations (1998 – 2002)
·Managed six Senior Account Managers who were responsible for six to eight Account Coordinators.
·Managed budgets for clients and profitability for services.
·Used excellent communication skills to increase the services of the company.
·Prepared billing for USM to corporate clients.
Account Coordinator (1997 – 1998)
·Negotiated pricing to work within clients’ budget and being profitable for USM.
·Followed up with clients to ensure satisfaction of required services.
·Approved invoices for payment to vendor.