Download PDF

Skills

Team Building
New Business Development
Regulatory Compliance,
Employee Retention
Mentoring/Training
Customer Service
Research & Analysis
Strategic Planning

Work History

Mar 2001Dec 2006

Marketing Specialist

McMaster-Carr Supply Co

Grew catalog distribution by conducting research and prospecting to identify vital segments of customer base. Executed market analysis and developed strategy for major accounts.Created program of forecasting tools to ensure accuracy on orders and sales volume on a daily, weekly, monthly, and yearly basis; Operations department also relied on these calculations to forecast work on an hourly basis. Mentored and trained managers. Identified and resolved operational predicaments.

Collaborated with several departments throughout all branches including: corporate catalog production, the printer and marketing in all Branches to develop the annual procedures and timeline for the corporate catalog mailing program. Negotiated with the U.S. Post Office to establish rates and delivery requirements and published instructions for each of the branches.

Key Highlights

·Improved catalog distribution by aligning marketing strategies for all 5 branches and improving allocation to under-performing areas.

·Reduced postal expenses by producing corporate catalog mailing plan to consolidate mailing process; this plan cut redundancy, bolstered and streamlined communication with corporate catalog production as well as the printer.

Jan 1993Mar 2001

Export Sales Development Manager

McMaster-Carr Supply Co

Increased international reach by developing new business overseas in Mexico, Western Canada, and the Pacific Rim. Trained and supervised customer service, data entry and warehouse export shipping operations staff. Assessed employee performance and led annual reviews. Administered branch catalog and department budget. Expanded and honed prospect mailing list. Created and instituted strategy to distribute annual catalog. Researched and assessed export regulations and monitored compliance. Conferred with corporate transportation to evaluate, choose, and monitor export conduits. Oversaw branch order forecast.

Key Highlights:

·Decreased delivery times more than 60% to customers in Canada and Mexico (from 5 – 8 down to 2 – 3 working days) and cut shipping costs through the development of an improved delivery program for export customers.

·Grew revenues over 10% annually during this time and bolstered annual growth rates more than 20% in Canada and Mexico.

Feb 1991Jan 1993

Customer Information Manager

McMaster-Carr Supply Co

Trained, mentored, oversaw and conducted annual performance reviews for direct reports. Revised and sustained customer shipping and billing information. Achieved compliance on unique customer requirements and updated sales tax information. Oversaw branch order forecast.

Key Highlights:

·Slashed 50% of labor hours devoted to customer sales tax collection and verification by implementing method to standardize and streamline process.

·Shrunk department carry-over by more than 90%.

·Cut shipment and invoicing error rates to less than 0.1% by developing and instituting a successful proposal for cleansing/validation services.

Apr 1984Feb 1991

Domestic Sales Development (Marketing) Manager

McMaster-Carr Supply Co

Developed new business by expanding and sharpening mailing list of prospective customers. Generated and implemented annual catalog mailing strategy. Collaborated with corporate transportation to review, select, and monitor airline and surface carriers to maximize delivery programs. Administered forecasting and branch catalog budget. Supervised, trained and evaluated customer service, data entry and warehouse shipping operations staff.

Key Highlights:

·Facilitated annual sales growth from 6% to 20% (an increase of more than 300%) in targeted areas by developing and instituting enhanced delivery program that dramatically reduced delivery time for 95% of customers; successful program led to its implementation at all other branches.

·Contributed to 30% increase in Marketing Department productivity by aiding with the development of design specifications for an enhanced, next-generation computerized marketing system.

Education

19691971

Bachelor of Arts

California State University-Fullerton

Summary

Results-driven sales, marketing and operations specialist leading teams to optimize efficiency and enhance revenues. Elevates sales by developing and implementing critical solutions to maximize product appeal and reduce delivery time.  Served in diverse positions of increasing responsibility for more than 20 years with McMaster-Carr Supply Company. Strong operations background includes vast experience in customer service, call center management, warehousing, distribution management, inventory, marketing and catalog distribution.  Develops answers to meet market needs and improve functionality, performance, reliability, regulatory compliance and adherence to development goals and principles.  Executes process management and problem identification and implements steps to augment employee retention.  Collaborates with clients, upper management and co-workers while supervising and mentoring varied teams of customer service, data entry and warehouse shipping operations staff to produce superior results.

Interest

Photography, model railroading, reading, cross-word puzzles, gourmet food, wine.