Ronald Porzio graduated with a Bachelor of Arts in Political Science from the College of the Holy Cross. Furthering his education, he received a Master of Public Administration with a concentration in Health Administration from Portland State University. He has also studied advanced health care and health administration at The George Washington University. Starting in 1994, Ronald Porzio served as Director and Chief Operating Officer at a VA Medical Center in the Northwest Region. For six years, Mr. Porzio handled market research, working with Gallup, Inc. and the Booz Allen Hamilton Inc., a consulting group, to compile a comprehensive range of marketing information. Working with a national task force, Ronald Porzio redesigned the VA Medical Center's service delivery practices, including the open access Primary Care and Hospitalist program. The redesigned program allowed veterans to choose their own providers and reduced wait times at the medical center to a mere 20 minutes. With a strict set of customer service standards, Mr. Porzio improved the center's ratings, earning a 97% feedback rating of “good” or “excellent” from patients. Ronald Porzio then moved to a U.S. Department of Veterans Affairs Northwest Network Regional Office, where he introduced the use of Six Sigma methodology for processing disability claims. Through careful management, Mr. Porzio reduced processing time to 90 days from the national average of 240 days. Ronald Porzio then moved to First Choice Community Healthcare, where he worked as Director for two years, managing Edgewood Center in New Mexico. A safety net primary care clinic system, Edgewood Center provides primary care for patients in need. Currently, Ronald Porzio serves as President of Porzio Consulting, an organization that advocates for veterans and military personnel. Based in Maple Valley, Washington, Mr. Porzio leverages more than 30 years of experience to his role in hospital administration and management, supporting veterans and injured soldiers as they navigate the VA and private sector health care systems and work to obtain veterans’ benefits.