Ronald Antoine

  • Fort Worth TX

Collections Team Leader

Work History

Work History
Oct 2013 - Present

Collections Team Leader

TD Auto Finance
Collections Team Leader-TD Auto Finance, Westlake, TX▪ 2/14- Account management Resolve customer issues in a clear, courteous and straightforward manner Develop agents with opportunities to become successful and reach optimal production Create strategies for my department, present them and teach them to our agents in a way that allows them to be comfortable and motivates them to success. Coaching agents with multiple types of personalities and desires to achieve company goals Assign tasks to collectors, review and evaluate work performed, and follow up on assigned those assigned tasks to ensure goals are met Create reports and distributes them to update the company as well as the agents regarding the teams' progress
May 2011 - Oct 2011

Assistant Retail Operations Manager

Texas Rangers Baseball Organization
Assistant Retail Operations Manager-Texas Rangers Baseball, Arlington, TX▪ Managed a team of 15 Quality assurance. Oversaw hiring, terminating, advancement, promotion, or any other changes of status of staff. Developed department's first incentive performance plan which motivated staff and resulted in an increase in production. Trained, coached and mentored staff to ensure smooth adoption of new program. Implemented innovative programs to increase employee loyalty and reduce turnover. Developed and rolled out new policies. Partnered successfully with Human Resources, Security and the Sales team to produce trust-worthy, efficient and increased productivity for the general retail team.
Oct 2008 - Apr 2011

Technical Support

Sprint
Advanced Technical Support, Fort Worth, TX▪ Activated, monitored and completed follow-ups on acct in our portfolio with new activation and recent technical service. Resolved customer issues in a clear, courteous and straightforward manner. Displayed courtesy and strong interpersonal skills with all customer interactions. Resolved customer complaints and concerns with strong verbal and negotiation skills. Informed customers about issue resolution progress.
Apr 2007 - Oct 2008

Asst. Store Manager

Anna's Linens
Asst. Store Manager-, Irving, TX▪ Maintained records related to sales. Developed positive customer relationships through friendly greetings and excellent service. Managed team of 13 Initiated program that standardized employee training and led to increase in customer satisfaction by 20%. Surpassed revenue goals in four consecutive quarters. Trained, coached and mentored staff to ensure smooth adoption of new program. Developed and rolled out new policies. Partnered successfully with Regional and Store Managers to produce better results from our employees.
Dec 2006 - Apr 2007

Department Manager

Floor and Decor
Department Manager-, Arlington, TX▪ Maintained records related to sales. Developed positive customer relationships through friendly greetings and excellent service. Partnered successfully with Regional and Store Managers to produce better results from our employees. Trained, coached and mentored staff to ensure smooth adoption of new program. Hired and trained 20 of staff. Identified individual development needs with appropriate training. Successfully managed the activities of 12 team members. Solved unresolved customer issues. Provided a high level of product and leadership support to representatives and clients.
Oct 2001 - Dec 2006

Asst. Sales Manager/Operations Manager

Circuit City
Asst. Sales Manager/Operations Manager-Circuit, Brandon, FL▪ Maintained records related to sales and customer follow-up for quality assurance. Trained, coached and mentored staff to ensure smooth adoption of new program. Implemented innovative programs to increase employee loyalty and reduce turnover. Partnered successfully with management staff and security to produce trust-worthy, efficient and increased productivity for the general retail team. Oversaw hiring, terminating, advancement, promotion, or any other changes of status of staff. Managed a team of 15. My role within the organization was to hire and train seasonal employees and to oversee transferring merchandise to our locations. Defined strategy and business plan for the sales department

Education

Education
Jun 2015 - Present

B.A

Western Governors University
Aug 2006 - Sep 2008

A.Ap.Sc

Capella University