Senior User Assistance ( UA) Manager / Senior Documentation Manager
Oracle (Seattle, WA)
I manage a documentation / user assistance (UA) team in the U.S. and India that delivers high-quality, customer-centered UA content for a number of Oracle products and Oracle Cloud services. My current portfolio consists of:
- Oracle Content and Experience Cloud
- Oracle Cloud Marketplace and Partner Portal
- Oracle WebCenter Content
- Oracle WebCenter Sites
- Oracle Outside In Technology
We deliver traditional documentation, videos, tutorials, guided tours, embedded UI text, and all other help content that audiences expect to see in modern applications.
In addition, I serve as an informal localization/translation expert for the larger UA organization that I'm part of, helping other UA teams onboard or solve localization/translation issues.