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Áron Joó

Currently looking for opportunities

Strenghts

Active, high level German and English knowledge

Good IT and order management knowledge

Customer relationship and incident management experience

Outstanding troubleshooting and problem solving skills

Work history

August 2016now

Data Steward (DACH)

Veeva Systems through HAYS Hungary Kft.

My main task is to search, create, maintain and keep data about health care persons and organisations from Germany, Austria and Switzerland up-to-date. Verification occurres mostly via internet search and occasionally via phone call. Next to keeping the database up-to-date, our group constantly receives customer projects, which needs to be done in a timely manner.

May 2015July 2016

Customer Service Representative

British Petroleum (BP)

My duties as a Customer Service Representative included most of all managing orders placed by customers of BP  via phone, e-mail or fax. The orders were assigned to us in Siebel and completed in AS400 and SAP. The role included following-up orders, overviewing the product stocks, giving information to the customers, correcting invoices and staying in daily contact with our personal sales colleagues.

Dec 2013Apr 2015

Technical Coach

Cpl Jobs Kft.

As a 1st level technical support analyst, I was active at recording IT-related issues through phone contact, moreover, my task was either to try solving these issues with the help of knowledge database or forward the created ticket to the responsible work group with good documentation. After 4 months, I was promoted to Technical Coach which allowed me to deepen my IT-based knowledge as well as people management skills. I organized trainings and set up computers for new hire colleagues, answered escalation mails, analyzed tickets (complaint tickets, incident tickets, error tickets) created by 1st level agents and gave them feedbacks, in addition assisting my Team Leader with ad-hoc tasks.

Education

Jan 2012Jun 2014

Food Engineer - Master's degree

Corvinus University of Budapest - Faculty of Food Science
Sep 2008Dec 2011

Food Engineer - Bachelor's degree

Corvinus University of Budapest - Faculty of Food Science

Skills

Language skills

German - C1 language certificate, actively used since 1998
English - B2 language certificate, actively used since 2002

Computer skills

I have a good knowledge of of Microsoft Office™ tools (Word™, Excel™ and
PowerPoint™), moreover, I am able to work with SAP, Siebel and HPSM.

Job-related skills

I consider myself as a responsible, reliable person, who is quality oriented, able to priorize work and manage tasks parallel and has a good attention to detail. 

Organisational skills

As a Coach and along my other Coach colleagues, we had overall 70 people (10-12 colleagues pro team) to take care of regarding properly working assets, IT related questions, holding refreshment trainings and maintaining the business levels.

Communication skills

I am able to work in team and capable of adapting myself to new environments quickly and easily.During my work I use my communication skills wit the customers on a daily basis, in addition, as Coach, I also gained experience in public speaking.