Download PDF

Áron Joó

Customer Service Representative

Summary

High level German and English speaker with good IT order management and customer service knowledge and experience is introducing himself. A reliable and responsible quick learner, who does not retreat from a new business environment and seeks for challenge. Possessed with great team spirit and paying particular attention to teamwork and colleagues, supplemented with loadability and professional interest. A candidate with all the necessary specifications to be an excellent support for a company, who takes a job serious but also with enormous spirit. Willing to learn and to gain experience but most importantly, precision and attention to quality are the further key traits of mine.

Work experience

August 2016now

Data Steward (DACH)

HAYS Hungary Kft.

Through HAYS, I had the opportunity to work for Veeva Systems, a leader in cloud-based software for the global life sciences industry. My main task was to search, create, maintain and keep data about health care organisations and health care persons from Germany, Austria and Switzerland up-to-date. Verification occurred mostly via internet search and occasionally via phone call. Next to keeping the database up-to-date, our group constantly received customer projects, which had to be done in a timely manner.

May 2015July 2016

Customer Service Representative

British Petroleum (BP)

My duties as a Customer Service Representative included most of all managing orders placed by customers of BP. Orders came in via phone, e-mail or fax. The orders were assigned to us in Siebel and then, after a careful read-through, we gave them at first in a system called AS400. Since August, the company changed the system from AS400 to SAP, which is now the current ordering tool. Other tasks to mention a few, like following-up orders, overviewing the product stocks, giving information to the customers, correcting invoices and staying in daily contact with our personal sales colleagues were also very important.

Sep 2014Apr 2015

Business Coach

Cpl Jobs Kft.

After my promotion, I was able to deepen my IT-based knowledge, while I was able to perform diverse, more challenging and more interesting tasks. I organized trainings and set up computers for new hire colleagues, answered escalation mails, analyzed tickets (complaint tickets, incident tickets, error tickets) created by 1st level agents and gave them feedbacks, helped them by answering IT-related questions, contacted the appropriate colleagues in case of outages, missing accesses and various other issues, held trainings, refreshed training materials and helped my Team Leader to take over ad-hoc tasks and to be able to keep the company's Service Level Agreement.

Dec 2013Sep 2014

Technical Support Analyst Level 1

CPL Jobs Kft.

As a 1st level technical support analyst, I was active at recording IT-related issues through phone contact, moreover, my task was either to try solving these issues with the help of knowledge database or forward the created ticket to the responsible work group with good documentation. Within 4 months, I was offered to hold trainings for the new hires regularly, which I accepted.

Jul 2012Sep 2012

Trainee

Freiberger Brauhaus GmbH

As an ERASMUS student in 2012, I got the opportunity to work in a German brewery in Freiberg, Germany, where I was responsible for various technical, chemical and biological measurements. My secondary work was also to take part and carry out sensory analyses.

Jun 2011Aug 2011

Trainee

BUSZESZ Élelmiszeripari Rt.

During my bachelor university years, I decided to complete my 3-month trainee job at BUSZESZ, a vinegar and soft drink producing company. Next to carrying out chemical analyses of vinegar and different soft drinks, I also worked close to the production area. I took part in creating base drinks and sensory analyses, too.

Education

Jan 2012Jun 2014

Food Engineer - Master's degree

Corvinus University of Budapest - Faculty of Food Science

As a master student in food engineering, I was able to study more complex subjects,
like enzymology, experiment planning, process control, quality management, product
development, genetics and bioinformatics. I participated in several academic
competitions with good results, I also publicized a scientific review as first author.

Sep 2008Dec 2011

Food Engineer - Bachelor's degree

Corvinus University of Budapest - Faculty of Food Science

During first years as a student of food engineering, I studied various sciences, like
mathematics, physics, chemistry, biology, mechanics, unit operation, economics, food
technology and bioinformatics. At the end of 2010, I started studying the technologies of brewing and distilling, which quickly became a favorite subject of mine.

Skills

Language skills

German - C1 language certificate, actively used since 1998
English - B2 language certificate, actively used since 2002

Computer skills

I have a good knowledge of of Microsoft Office™ tools (Word™, Excel™ and
PowerPoint™), moreover, I am able to work with SAP, Siebel and HPSM.

Job-realted skills

I consider myself as a responsible, accurate, reliable, quick-learner and loadable person, who is quality oriented, has the necessary professional interest and is precise when trusted with any kind of task. Willingness to learn new things has always been important to me. I am also eager to work with people directly.

Organisational skills

As a Business Coach and along my other Coach colleagues, we had overall 70 people (10-12 colleagues pro team) to take care of regarding properly working assets, IT related questions, holding refreshment trainings and maintaining the business levels. I took care about 20 agents. Explaining and teaching certain tasks and new processes were also part of my job, where I received good feedback both from agents and Team Leaders.

Communication skills

I am able to work in team and I also posses a good team spirit. I am capable of adapting myself to new environments quickly and easily. I am conversational, extrovert and regardful to others. My public speaking is also worth mentioning.