Customer Service Representative
British Petroleum (BP)
My duties as a Cutomer Service Representative included most of all managing orders placed by cutomers of BP. Orders came in via phone, e-mail or fax. The orders were assigned to us in Siebel and then, after a careful read-through, we gave them is at first in a system called AS400. Since August, the company changed the system from AS400 to SAP, which is now our current ordering tool. Other tasks to mention a few, like following up orders, overviewing the product stocks, giving information to the customers, correcting invoices and staying in daily contact with our personal field servie colleagues were also very important.