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Ron Dutta

Contact Center Leader ♚ Revenue Cycle Management ★ BPO Sales ► Reducing Cost & Deliver Results ✔

Summary of Qualifications

Aggressive Contact Center / BPO Sales, Inside Sales, Marketing and Call Center Executive with extensive background in securing accounts in the Telecommunications, Healthcare, Retail, Direct Response, Energy/Utility, Banking & Financial and Consumer Products verticals and within the global footprint of United States, the Philippines, India and other countries. Seasoned Business Development Professional in complex business process outsourcing consultative sales, tangible and intangible selling, global sales, client development and account management. Adept ability with new product/services launch, roll-out, and team building/training/management with experience in multiple channels including; Inbound (Dedicated / Shared / Direct Response), Outbound, IVR (Interactive Voice Response), Email, Chat, Social Media Support. Results-driven sales leader with notable sales success with large strategic accounts ranging from Fortune 100 to start-up targets. Focused on bringing value to mid and C-Level contacts through revenue accelerating and cost reducing solutions. Proven visionary, skilled communicator and negotiator with an illustrated ability to establish vision and mobilize teams that perform. Contact Center Expert who can manage large complex accounts, establish third party distribution channels, and spearhead strategic marketing programs.

Work History


Business Development Manager

Intelenet Global Services
formerly known as Serco BPO) Business Development Manager-Mumbai, India. Responsible for new business development, generating new leads and opportunities for Healthcare vertical. Responsible for selling Revenue Cycle, Medical Coding, Medical Billing, Technology to improve cash flow, produce fewer claim denials, reduce payment delays, increase cash collections, maximize reimbursement and improve patient satisfaction for hospitals and health systems. Present Company Industry Vision, Value, and Competitive Differentiation at Customer/Prospect Briefings and Final presentations. Consistently increase“ lead heat” through integrated nurturing strategies to move contacts to“ Interested Leads.” Includes: Identifying potential business, drafting conversations openers, and procurement registrations Design and execute email campaigns using the email/marketing automation tools, analyze results, fine tune through A/B testing, and generate lead conversions. Coordinate organizational resources for pursuit, meetings, and other prospecting activities. Includes: Collateral, pitch materials, SMEs, Knowledge Center, training. Creation of Proposals and Presentation of Case Studies, responding to RFI/RFPs. Selling to C-suite and other healthcare executives including Director of Patient Services, VP of Revenue Cycle and CFO, COO, President, VP Reimbursement. Providing right shoring model for US clients across delivery centers in US, Guatemala, India & Philippines.: Generated leads and sales/consulting opportunities for leading Home Infusion companies in US(includes top 3). Assisted in client acquisition for a leading Texas based Hospital for Medical Coding Opportunity. Generated lead for large $1BN Medical Supply Company. Generated more than 40 sales opportunities in 12 months and over exceeded the given targets. Leading sales pursuits for IGS technology and tools for Healthcare clients CRM, Mobile Apps, Dashboards, etc.

Vice President of Business Development

The Heller Group Inc
Vice President of Business Development.(Virtual) Responsible for new business development, building partnership alliances and contact center Strategy. Creating new business opportunities for THG's customer contact centers based in Houston, Texas & Norman, Oklahoma. Providing consultative outsourcing sales of Call Center Services across numerous verticals including Telecommunications, Energy, Fuel Management, Retail, Banking, etc. Providing services such as Telesales, Lead Generation, Appointment Setting, Customer Service, Customer Care, etc.: Closed deal for a leading Oklahoma based Wireless provider. Client used a Near-shore call center in Guatemala but decided to partner with THG and move it Onshore. Services. offered: Outbound Customer Acquisition/Inbound Customer Service/Billing & Collections. Generated sales opportunities for Retail brands like Apple, Nike, Carters OshKosh B'Gosh, VNU Retail Group. Closed accounts for Texas based Retail Electric provider and offered Telemarketing services Closed accounts for Merchant account, offered b2b lead generation. Closed accounts for New Jersey based Natural Gas Supplier. Telemarketing services. Professionally positioning employer with decision-makers and influencers of Fortune 1000 companies. Presenting custom solutions utilizing the employer's domestic workforce to optimize client's customers experience and negotiated deals and contracts with Fortune 100 companies.

Vice President of Business Development

Mobile Telecommunications Ltd
Vice President of Business Development, Mumbai, India. Provided consultative services for specific Contact Center services providers for various BPO opportunities focusing on Call/Contact Center Services, i.e. Inbound, Outbound and IVR. Hunted and developed opportunities for 500+ FTEs, within the verticals of Direct Response, Energy, and Consumer Products to be serviced domestically and/or internationally. Actively involved in targeting prospective clients in the telecommunications, financial services. Assisted management in closing deals, and maintaining existing relationships. Responsible for all aspects of inbound telemarketing programs including set-up, development, execution and maintenance.

Vice President of Business Development

FBC Business Solutions.
Vice President of Business Development(Virtual). Provided consultative outsourcing hunting and sales of Call Center Services, i.e. Customer Service, Customer Care, Telemarketing, Lead Generation, etc. Developed Offshore capabilities in the Philippines, assisted with training of Filipino staff as it related to USA, UK marketing products(Lead Generation, Customer Support, Consumer Surveys, etc). Developed a team for a leading Direct Marketing firm in the UK and managed global strategic partnerships for UK/US accounts including pre and post sales. Clients include leading brands in UK like Data Locator Group, PDV Ltd., and US brands like Adaptive Marketing, Santanna Energy, US Auto Parts.

Independent Consultant For Call Center Connections.

FBC Business Solutions.
Independent Consultant for Call Center Connections.(Virtual) Provided consultative services for specific Contact Center services providers for various BPO opportunities focusing on Call/Contact Center Services, i.e. Inbound, Outbound and IVR. Hunted and developed opportunities for various contact centers offshore/near-shore and onshore, within the verticals of Telecom, Direct Response, Consumer Products to be serviced domestically and/or internationally.


FBC Business Solutions.
Fusion BPO Services, Kolkata, India A Global Inbound/Outbound contact center services provider. Tele-Sales Officer Assisted the UK telemarketing team at securing new customers for Consumer Surveys. Clients included leading UK brands like Thomas Sanderson, Sky TV, AVIVA, British Heart Foundation, Scottish Power, British Gas, etc. Appraised as the" Best Quality Telemarketer". Applied for IJP Trainer as well. Responsible for proper quality and service delivery. Responsible for team management for 35 telemarketing officers. Quality Monitoring and training of new team members. Responsible for the management of sales staff and the growth of their accounts.




University of Calcutta