Romy Chris De Leon

  • 35 Panday Pira St, Bagong Barrio Caloocan City Metro Manila
  • 09353032155
  • romychrisdeleon@gmail.com
Romy Chris De Leon

Technical Support Engineer

Employment History

Work History
Oct 2014 - Mar 2015

Technical Engineer 1

EMERSON ELECTRIC ASIA LTD

Provide technical assistance to Customer Resolution Center when necessary make recommendation to dispatch onsite field Engineers.

Nov 2010 - Oct 2014

Customer Interactive Associate

TELUS INTERNATIONAL PHILIPPINES

Provide phone support assistance to onsite technician for installation and product registration.

Mar 2009 - Dec 2009

Technical Support Representative

TELEPERFORMANCE PHILIPPINES

Assist customers for mobile phone troubleshooting.

Apr 2008 - Mar 2009

Technical Support Representative

CONFABIA INCORPORATED

Provide over the phone technical assistance for internet and router troubleshooting and configuration.

Sep 2007 - Mar 2008

Technical Support Representative

ePLDT Ventus

Provides phone support assistance for customers Internet and Computer problem. 

Feb 2006 - Apr 2006

On the Job Training

AMA INNOVATIONS CORPORATION

Basic computer assembly and troubleshooting.

Education

Education
May 2002 - May 2012

BS Electronics and Communications Engineering

AMA UNIVERSITY

Electronics and Communications Engineering is a program leading to Bachelor of Science in Electronics & Communications Engineering BS ECE and provides structure that will allow the full enrichment of the student as groundwork in their professional life as electronics and communications engineers. It is an extremely wide appreciation of exciting activities and opportunities in the fields of telecommunications and electronics engineering. It also includes topics on device physics, device operation, design of integrated circuits, communications and networks systems, audio and video processing, robotics, electromagnetic and antenna systems and electronic materials.

Jun 1998 - Mar 2002

High School

MAPUA INSTITUTE of TECHNOLOGY

Pre-engineering Technological High School

Jun 1993 - Mar 1998

Grade School

GREGORIO ARANETA UNIVERSITY FOUNDATION

Elementary Education

Certifications

Certifications

The Dominance of HF Communication

AMA UNIVERSITY

e-Commerce for Business Solutions and Application

AMA UNIVERSITY

Data Security and Protection

AMA UNIVERSITY

Applications of Micro Controller

AMA UNIVERSITY

Careers in Information Technology

AMA UNIVERSITY
May 2013 - Jun 2013

CCNA Cisco Certified Network Associate

MNET IT TRAINING SOLUTIONS

Cisco Certified Network Associate (CCNA) Routing and Switching is a certification program for entry-level network engineers that helps maximize your investment in foundational networking knowledge.

Jun 2013 - Jun 2013

Basic Linux and System Administration

MNET IT TRAINING SOLUTIONS

Basic understanding about Linux application.

2005 - 2006

Networking Security

AMA UNIVERSITY
2005 - 2006

Free Software and Open Source

AMA UNIVERSITY
2005 - 2006

Motion Sensor with SMS and Emailing Capabilities Seminar

AMA UNIVERSITY
2005 - 2006

3G Technology

AMA UNIVERSITY
2005 - 2006

3G and HSDPA

AMA UNIVERSITY

Skills

Skills

Computer Hardware and Software Troubleshooting

Diagnosing and identifying operational or technical problems within a hardware device or equipment. It aims to resolve physical and/or logical problems and issues within a computing hardware.

IDENTIFICATION NUMBERS

TIN No:                       271 577 936 000
SSS No:                      33-9111661-3
PhilHealth No:         03-050654327-0
Passport No:            EB7702907

CHARACTER REFERENCES

Jorge Evan Jareno
Supervisor
EMERSON Network Power
Robinsons Cybergate Plaza, Manadaluyong City
09175967646

Ricky Mandagan
Team Leader
TELUS International Philippines
TELUS House Araneta Center Cubao, Quezon City
09159358517

Jerdy Paul Mercene
Budget Officer
Department of Budget and Management
Malacanang Palace, Manila City
09339788796