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Microsoft Excel
Has advance knowledge in MS Excel, Functions, programming in VBA script and building application for end user.  Has trained more than 250 FTE into the basis Excel module and 50 FTE's into the Advance Module.
Microsoft Windows Server
Trained into Windows System Administrator
Red Hat
Trained in Red Hat system Engineer in IIHT.
Trained in CCNA and certified by IIHT for cisco certified network associate.
ISO - 9001-2008
Trained and certified Internal ISO Auditor for the site.  Has helped in clearing without an NC for the program ISO external Audit and also for site re-certification audit.
Services Delivery ( ITIL)
Services Delivery professional with implementation experience of ITIL framework and service transition. Has implemented Process Improvements projects - Kaizen, Value Stream Mapping and Business Impact Projects (Process Re-engineering) which had a saving of - Hard QNS of 2 FTE reduction.
Project Mangement (PMP)
Trained and Certified Project Management Professional with over 5 years of experience in varies Customer and Investment Projects.  Has exposure to Project planning, Implementation, Change Management, Services Transition and Closure.
SAP Project Systems
Training and Certified in SAP Project system.  Has knowledge in Work Break Down structure, Network, Project Planning, Blue Printing, Project Implementation and settlement.

Work experience

Jul 2006Present

Asst. Manager Operation

  • Initiated ideas for process improvement and got a buy in from the onshore process owners.
  • Generated a Soft  QNS of $6000.00 and a hard QNS of 2 FTE reduction.
  • Transitioned a new process and increased the FTE count 100% within 3 months of  performance.
  • Increased current team FTE count by 40% based on performance.
  • Efficiently maintaining Process Maps and SOP for the process.
  • Cleared the ISO Audit both for Site Certification and Surveillance audit without any  observation and NC  for the process.
  • Annualized Attrition rate for the team is only 23%.
  • Achieved above 110% of all SLA parameters consistently for past 13 months.
  • Implemented two Kaizen projects in the team.
  • Successfully implemented good people management practices and achieved reduction in  Attrition as well  as the Absenteeism rate.
  • Successfully handled additional responsibilities of scheduling & staffing and maintaining the  Dashboard  for three processes when the process was at the early stage.
  •  Increased the Customer Experience Monitoring Score by proper coordination and effective  training & monitoring. 
Jan 2005Jul 2006


247 Customer

  • Successfully trained and transitioned 15 batches of 15 members each for two US processes.
  • Led a team of new hires for 2 months on floor before transitioning to the operations.
  • Reduced the Learning Curve from 7 weeks to 4 weeks.
  • Successfully improved the efficiency and reduced Attrition leading to reduction of production cost.
  • Efficiently managed WFM and MIS for two US processes and led a team of two WFM executives. 
Jun 2003Jan 2005

Teaching Assistant

Don Bosco


Jun 2000May 2003

M Sc.

Sikkim Manipal University
Jun 1999May 2000

B. Ed

Jun 1994May 1997


Nagaland University


Aug 2013Present

SAP Project System

Aug 2012Present

ITIL V3 Foundation

Oct 2012Present

Certified Ethical Hacking and Counter Measures

Sep 2010Sep 2013