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Summary

Over 10 years leadership and management experience in customer contact and/or customer service organizations. Successfully managed several operations with over 350 FTE staff, both in-house and outsourced. Proven track record in operational excellence and creating shareholder profit.Strong leadership skills and capable of getting organizations to work in the same direction. Outstanding executor who excels in solving operational problems and delivering solutions on time Specialties Turning non-performing organizations into high performing organizations. Heading up organizations in change and improvement processes at senior management level

Work experience

Nov 2005Present

Managing Director

Transcom Denmark A/S
2004Oct 2005

Head of Customer Service

Telia Mobile (Formally Orange DK)
20022004

Customer Service Manager

Orange Denmark
19982002

Customer Service Manager

JohnsonDiversey

Education

20082008

BlackBelt

ISOSS
20072007

Green Belt

IFSS
20062006

Registered Coordinator

COPC
20012003

Bsc

19951998

Bsc.

Lyngby Uddannelsescenter