Summary

Over 10 years leadership and management experience in customer contact and/or customer service organizations. Successfully managed several operations with over 350 FTE staff, both in-house and outsourced. Proven track record in operational excellence and creating shareholder profit.Strong leadership skills and capable of getting organizations to work in the same direction. Outstanding executor who excels in solving operational problems and delivering solutions on time Specialties Turning non-performing organizations into high performing organizations. Heading up organizations in change and improvement processes at senior management level

Work History

Work History
Nov 2005 - Present

Managing Director

Transcom Denmark A/S
2004 - Oct 2005

Head of Customer Service

Telia Mobile (Formally Orange DK)
2002 - 2004

Customer Service Manager

Orange Denmark
1998 - 2002

Customer Service Manager

JohnsonDiversey

Education

Education
2008 - 2008

BlackBelt

ISOSS
2007 - 2007

Green Belt

IFSS
2006 - 2006

Registered Coordinator

COPC
2001 - 2003

Bsc

1995 - 1998

Bsc.

Lyngby Uddannelsescenter