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Objective

Seeking a challenging position that provides a challenging environment to hone my skills and also offers ample opportunities for career growth.

Work experience

Nov 2013Present

Technical Support Associate: 2years of industrial experience

IBM

 Technical support associate Dealing with various resolver teams to get the issue resolved.

Provide remote assistance when user facing any issues with the applications. Provide assitance to the third party to get the hardware issues(RICOH) resolved for the customer.

Identify, troubleshoot, and analyze computer related issues. Determine appropriate course of action.

E-Mail Client Configuration & Support (Microsoft Outlook and Outlook express) Windows 7, linux  and  Client Operating Systems

Identify, troubleshoot, and analyze computer related issues. Determine appropriate course of action, and conduct repairs, modification.Document all troubleshooting and/or problem resolution actions.

Handling L2 work from more than 8 months.

Education

Intermediate

Sri chaitanya Junior college

Stream:MPC

Percentage OBTAINED:72%

20092013

B.Tech

TRR ENGINEERING COLLEGE FOR WOMEN

STREAM:CSE

PERCENTAGE OBTAINED: 71%

Jun 2006May 2007

SSC

NalandaTalent School

PERCENTAGE OBTAINED: 73%

Technical Skills

Operating System :linux, Windows XP/2000.Windows 7,and Windows 8.windows10
informatica 9.1 and basics of SQL

learnt  the course of informatica

Awards and Strengths

Awarded for outstanding performance  and lasting contribution to the account for consecutive months

-Comprehensive problem solving abilities,
-Excellent verbal and written communication skills.

-Willingness to learn

-Good planner and organizer

- Possess good communication skills with proficiency in English,hindi & telugu.

Address

 B-302,VAMSI ENCLAVE,SNEHA PURI COLONY, MOTHINAGAR,HYDERABAD-500018 


E-mail : [email protected]

Phone : 9704635677

Declaration

I hereby declare that the above information furnished above is true to the best of my knowledge.                                                                                    

                                                                                                                     ROJA NALLAM