Technical Support Associate: 2years of industrial experience
Nov 2013 - Present
Technical support associate Dealing with various resolver teams to get the issue resolved.
Provide remote assistance when user facing any issues with the applications. Provide assitance to the third party to get the hardware issues(RICOH) resolved for the customer.
Identify, troubleshoot, and analyze computer related issues. Determine appropriate course of action.
E-Mail Client Configuration & Support (Microsoft Outlook and Outlook express) Windows 7, linux and Client Operating Systems
Identify, troubleshoot, and analyze computer related issues. Determine appropriate course of action, and conduct repairs, modification.Document all troubleshooting and/or problem resolution actions.
Handling L2 work from more than 8 months.