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words of wisdom

A bad system can destroy good people
The only thing that overcomes
hard luck is hard work

aTTitudes i belive

Creativity is life
Innovations unlimited me

Research and development is our success factor


Accomplished systems administrator with 4 years of experience managing infrastructures and
data-center operations across platforms (Windows). Effectively plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance.
· Proven ability to create and deliver solutions tied to business growth, organizational
development and systems/network optimization. Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments.

Work experience

May 2011Present

Sr.Officer Information Technology

DS Group


System Administrator
ERP-CRM support
Post Implementation Support
System Analysis
Client Requirement Analysis


Strategic IT Planning/ Consultancy
Gathering requirements and interacting with users and business analysts
Coordinate onsite and offshore teams to analyze and document business requirements as to gain a thorough understanding of the business processes.
Coordinate and participate in system testing for enhancements and projects.
Systems & Application Integration.
Optimized business processes as related to CRM business disciplines.
Drove development and execution of CRM campaigns across all channels.
Managed multi-channel contact stream updates based on overarching CRM strategy.
Partnered with CRM analyst to develop appropriate segmentations.

IMIS Support (Integrated Management Information System)

• Develops a strategic plan to reduce the entry works in new modules of IMIS so as to ensure proper implementation of ERP package.
• Initiates and coordinates development of action plans to effective solution of new as well as old module in IMIS.
• To study and chalk line the new module, design and process flow.
• Designing of reports and its correction as per user needs.
• Provides timely and accurate solution of all hindrance while striving to maintain accuracy in IMIS.
• Conducts one-on-one review with all IMIS users to build more effective communications, to understand training and development needs, and to provide insight for the improvement of different MIS reports in IMIS.
• Provides timely feedback to senior management regarding changes to be made in different modules of IMIS.
• Proper functioning of packing software at packing area.

Also Responsible for:

Day-to-day updates
Ensured that software release bugs and defects were documented.
• Resolving LAN/WAN Problem.
• Installation of various users under LAN within different Departments.
• Designing and implementing of new local area network to be done efficiently, timely and with budget in mind.
Complete ERP Support
CRM Support and trainings

System support (Hardware & software)

• Handling AMC with third party regarding repair and maintenance of Hardware.
• Vendor development.
• Preparation of monthly and yearly Inventory.
• Supporting Users and Troubleshooting common computer problems.
• Performed hardware and software installation.
• Managed office equipment's operations related to IT.
• Performed preventative maintenance on PC's and peripherals.
• Virus, spyware and ad-ware, firewall protection for network.
• Security updates & patches of windows, MS office and other software's.

Self Development & Team  Development

• IMIS Training for team.
• Self study with the help of internet and seniors from corporate
• To reach consensus decisions that everyone can support.
• To encourage others to contribute by communicating and promoting their ideas, and by exercising judgment to narrow down ideas or options.
• To meet the needs and requirements of team members, a higher-level management authority and the organization.
• To help create a working environment to exert themselves to meet personal and team goals.
• To work as a communications link.
• To make a decision, develop an action plan or resolve a problem.


Jun 2013Present


Tagore Baal Niketan Sr.Sec School Karnal(Haryana)

Bachelor degree in computer applications from IGNOU, New Delhi

Pursuing Master degree in computer applications from IGNOU, New Delhi


Having knowledge of Oracle/SQL Queries.

Successfully completed GNIIT from NIIT, New Delhi


Nov 2009Dec 2009



Introduction to Oracle 9I