Rohit Mohan Joshi

  • Noida UP

words of wisdom

A bad system can destroy good people
The only thing that overcomes
hard luck is hard work

aTTitudes i belive

Creativity is life
Innovations unlimited me

Research and development is our success factor


Accomplished systems administrator with 4 years of experience managing infrastructures and
data-center operations across platforms (Windows). Effectively plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance.
· Proven ability to create and deliver solutions tied to business growth, organizational
development and systems/network optimization. Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments.

Work experience

Work experience
May 2011 - Present

Sr.Officer Information Technology

DS Group


System Administrator
ERP-CRM support
Post Implementation Support
System Analysis
Client Requirement Analysis


Strategic IT Planning/ Consultancy
Gathering requirements and interacting with users and business analysts
Coordinate onsite and offshore teams to analyze and document business requirements as to gain a thorough understanding of the business processes.
Coordinate and participate in system testing for enhancements and projects.
Systems & Application Integration.
Optimized business processes as related to CRM business disciplines.
Drove development and execution of CRM campaigns across all channels.
Managed multi-channel contact stream updates based on overarching CRM strategy.
Partnered with CRM analyst to develop appropriate segmentations.

IMIS Support (Integrated Management Information System)

• Develops a strategic plan to reduce the entry works in new modules of IMIS so as to ensure proper implementation of ERP package.
• Initiates and coordinates development of action plans to effective solution of new as well as old module in IMIS.
• To study and chalk line the new module, design and process flow.
• Designing of reports and its correction as per user needs.
• Provides timely and accurate solution of all hindrance while striving to maintain accuracy in IMIS.
• Conducts one-on-one review with all IMIS users to build more effective communications, to understand training and development needs, and to provide insight for the improvement of different MIS reports in IMIS.
• Provides timely feedback to senior management regarding changes to be made in different modules of IMIS.
• Proper functioning of packing software at packing area.

Also Responsible for:

Day-to-day updates
Ensured that software release bugs and defects were documented.
• Resolving LAN/WAN Problem.
• Installation of various users under LAN within different Departments.
• Designing and implementing of new local area network to be done efficiently, timely and with budget in mind.
Complete ERP Support
CRM Support and trainings

System support (Hardware & software)

• Handling AMC with third party regarding repair and maintenance of Hardware.
• Vendor development.
• Preparation of monthly and yearly Inventory.
• Supporting Users and Troubleshooting common computer problems.
• Performed hardware and software installation.
• Managed office equipment's operations related to IT.
• Performed preventative maintenance on PC's and peripherals.
• Virus, spyware and ad-ware, firewall protection for network.
• Security updates & patches of windows, MS office and other software's.

Self Development & Team  Development

• IMIS Training for team.
• Self study with the help of internet and seniors from corporate
• To reach consensus decisions that everyone can support.
• To encourage others to contribute by communicating and promoting their ideas, and by exercising judgment to narrow down ideas or options.
• To meet the needs and requirements of team members, a higher-level management authority and the organization.
• To help create a working environment to exert themselves to meet personal and team goals.
• To work as a communications link.
• To make a decision, develop an action plan or resolve a problem.


Jun 2013 - Present


Tagore Baal Niketan Sr.Sec School Karnal(Haryana)

Bachelor degree in computer applications from IGNOU, New Delhi

Pursuing Master degree in computer applications from IGNOU, New Delhi



Having knowledge of Oracle/SQL Queries.

Successfully completed GNIIT from NIIT, New Delhi


Nov 2009 - Dec 2009



Introduction to Oracle 9I