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Work experience

Tele Marketing Executive

Effort BPO Ltd, Navi Mumbai
Worked as Tele Marketing Executive Job Profile Responsible for sales of personal loans for HSBC Bank Achieving set targets Adherence to SOP Computer Knowledge Good Working knowledge of Microsoft Office and PowerPoint

Customer Service Representative

Choice Connex, Navi Mumbai
Worked as Customer Service Representative Job Profile Responsible for sales of Grants services to US based clients Maintaining required quality standards Adherence to SOP Adherence to all applicable US laws


Automotive Exchange Pvt. Ltd.
CarWale, Navi Mumbai Joined as Verifier and subsequently got promoted to Team Leader and then to Manager Job Profile Responsible for the revenue of the division and reporting in to the CEO Responsible for formulating The Annual Operating Plan for the division Manpower Planning for the division Increments & Promotions for the division Motivating and working closely with each team members and team leaders to maximize productivity Responsible for establishing and maintaining strong relationship with all clients and dealerships so as to ensure retention of each of the accounts Utilizing market intelligence to formulate strategies and change operational plans as per requirement to maximize profits Ensure timely escalation of any anticipated problems with clients & dealerships to achieve great customer experience Analyzing data and taking corrective actions, if required, so as to improve the efficiency of the business Coordinating with the training department to ensure continuous up-gradation of the team's knowledge capital Working closely with the technical team to identify and implement changes to the system as per the changing requirements and challenges of the business Creating Standard Operating Process document for the business to ensure standardization of the processes Efficiently coordinated with the other divisions to ensure smooth workflow Responsible for working closely with 400 new car dealers & 600 used car dealers with the sole objective of increasing the turnover of their business Highlights Spearheaded the OLM+ project for the organization which changed the way cars are bought & sold at Skoda India Onboarding all major dealerships of Skoda to the new process Handpicked talent from across the country for the project Training dealership sales & support team Implementation & supervision of smooth running of the project Achieving a sales growth of 200% by improving the conversion rate substantially Smooth handover of the project to Skoda Dealerships Regular performance review with dealer principals and the Skoda sales channels Developed Mahindra to become the single largest client for the organization Handled a team of 50 associates with 3 direct reportees Choice Connex, Navi Mumbai



College of Commerce


Dealership Sales
sales growth