Aggressive and goal oriented with 20+ years of experience with proven leadership skills in general office management and technology support operations supervision. Emphasis on effective and efficient communications with a successful record of working in team environments focusing on providing first-class technical support and customer service to clients and customers.
·Managed the first technology help desk for the Cook County Sheriff’s Department.
·Designed and maintained procedural operations manual for help desk department personnel as reference for day to day technical operational problem resolutions.
·Cultivated and nurtured a team work environment of mutual respect between department employees and customers.
·Leadership / Team Building
·Instructional / Training Skills
·Customer-Client Service Skills
Abbreviated Job History:
Cook County Government - Cook County Sheriff
July 2012 - Present Director IDU/Disciplinary Hearing Board
December 2008 – July 2012, Technology Help Desk Operations Manager
August 1998 – December 2008, Computer Field Technician
June 1995 – August 1998, Finance Department - Auditor
Cook County Government – Clerk of the Circuit Court
March1991 – June 1995, Operations Manager-Information Technology
Belt Railway Company of Chicago
September 1988 – December 1989, Computer Operator
November 1985 – September 1988 Chief Clerk
January 1982 – November 1985, Railway Clerk
August 1976 – January 1982, Crew Dispatcher
Signature Flight Support – Midway & Ohare Airport (Part-Time)
May 1997 – November 2000, Customer Service Representative