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Summary

Looking to continue learning in the IT field.

Work History

Apr 2015Mar 2016

IT Technician

EMR CPR
  • Provide end user support at client sites
  • Basic workstation network troubleshooting
  • Troubleshoot printer issues
  • Desktop deployments
  • Mount/un-mount monitors from monitor arms
  • Rack/de-rack server racks
  • Printer support
  • Device deployments (Smart TV, projectors)
  • Inventory of make, model, and/or serial numbers
Dec 2014Mar 2015

Intero (Volunteer)
  • Connected file shares
  • Basic AD user management (creation, disables)
  • Basic workstation network troubleshooting
  • Assisted in desktop deployment (testing hardware, imaging via network)
  • Testing network printer via ICMP packets

Home Lab

Operating Systems

  • Windows XP – Windows 10 upgrade/custom installation
  • Configured System Permissions, Local Users and Groups, Account Policies, Power Plans, Display Settings, Language Settings, Devices and Printers, Remote Desktop, Windows Firewall, Services and Applications,  and Disk Management.


Software

  • Created backups using AOMEI to keep contingencies
  • Software installations of all types (browsers, antivirus, email clients)
  • Configured numerous software installs(outlook, GUI modifications, etc.) to ensure correct functionality


Hardware

  • Build workstations of all specs, and can replace parts


Networking in SOHO environment

  • Configured TCP/IP Stack on a Windows desktop
  • Configured Wireless routers and switches
  • Configured Cisco router/switches (remote management, vlan, trunk, access, port security, subnetting)


Troubleshooting

  • Troubleshooting networking issues on a Windows desktop via ipconfig, ping, nslookup, tracert, host file...
  • Troubleshoot system resource hog via Task Manager, Resource Monitor, or methods
  • Troubleshoot defective hardware via stress test, software, hardware tools or other methods
  • Troubleshooting system issues via SFC, drivers, services, permissions, safe mode, preinstallation environment...

Certifications

Feb 2015Feb 2018

CompTIA A+

Pearson

CCENT

Currently pursuing

Education

San Jose City College

Completed some course work in Computers Information Systems.