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Roger DaSilva



Business support professional leveraging international business-to-business sales, account management and marketing experience, with a proactive and results-driven approach. Skilled in prospecting clients, customer service and project management. Strong ability to adjust communication styles based on cultural sensitivities and localization. Positive and optimistic team player with the desire to contribute new ideas and business solutions in today’s challenging global environment.

Core Strengths

Highly Resourceful • Quick Learner • Negotiation Skills • Inventive & Entrepreneurial • Relationship Builder • Excellent Communicator • Upbeat Team Leadership • Sharp Presentation Skills


Apr 2005Dec 2015

Business Productivity and Operations

(Contracted via Pulsar Group)

Jul 2012 to Dec 2015 - Arista Passport and Visa Services (Burbank, CA) -

Established internal infrastructure for operation processes and business development

  • Managed high profile corporate clients accounts
  • Spearheaded all efforts in sales, marketing, prospecting and retention of existing clientele
  • Authored website content and design for publishing in WordPress
  • Created form templates for internal and client-facing printed materials
  • Initiated and promoted social media marketing and management (Facebook, Twitter, Yelp)
  • Hired and managed office personnel, vendors and outsourcing partners

Jul 2011 to Feb 2012 - ARVATO (Santa Clarita, CA) -

Delivered IT solutions to international CIO executives and IT directors

  • Provided bilingual solutions for Microsoft resellers and partners using Office365, CRM Dynamics, Windows Intune, AZURE and BPOS cloud-computing services
  • Created and delivered real-time back-end project management to Brazilian IT directors, end users and sales partners
  • Composed email templates for customer communication on behalf of Microsoft
  • Generated cloud-based software sales and managed support cases with billing, technical and operational issues

Feb 2010 to Jun 2011 - Fonyu Machinery (Taiwan) -

Directed sales, marketing, distribution and logistic operations and partnerships in Brazil

  • Prospected, developed and generated sales leads, and managed new accounts in Brazil
  • Provided high-level technical sales presentations and quotes to business owners, C-level and decision makers
  • Established and directed new import/export operations with multi-language sales staff and key partners
  • Scheduled and intermediated international business meetings for executive teams in Brazil
  • Customized and procured international travel support with logistics, visas, passports and permits for trade shows, conferences and exhibits

Dec 2010 to Mar 2011 CaptionMax (Los Angeles, CA) -

Expert translating and interpreting from English to Brazilian Portuguese

  • English to Portuguese translating, subtitle editing and coding for TV series
  • Implemented real-life, multi-discipline localization solutions of English scripts into Portuguese
  • Real-time language consulting and localization

Jul 2009 to Feb 2010 - Sutherland Presses (Malibu, CA) -

Developed international sales of capital equipment made in Taiwan to the auto industry in Brazil

  • Performed specialized technical Portuguese/English interpretation and translations in international trade shows in the U.S and Brazil
  • Generated a brand new lead and prospect database for B2B sales operations
  • Created localized technical materials for the sales and marketing efforts
  • Managed all import/export operations, customs and logistic partnership strategies in Brazil

Apr 2005 to Jul 2009 - Expert Visas and Passports (Beverly Hills, CA)

Clients included Universal Studios, Walt Disney Studios, The Carlyle Group, Qualcomm, etc.

  • Provided customized visas, passports and immigration consulting services
  • Directed all corporate and leisure customer service and operations management
  • Designed and managed the company website and online customer support
  • Managed all accounting and business banking operations

Oct 2000Aug 2005

Consular Liaison/Office Administrator

CIBT, Inc - Boston, MA and Los Angeles, CA
  • Procured and expedited international visas, passports and travel documents
  • Represented corporate clients at foreign consulates and federal government offices
  • Directed the New England operations and corporate accounts management efforts
  • Processed and management of sensitive client personal information data
Nov 1999Jun 2000

Media Specialist
  • Collected, tested, encoded and edited digital music files
  • Organized and cataloged music library for on-demand streaming deployment
  • Created digital library and playlist-based webcast programs
Dec 1993Feb 2000

Consular Officer

Consulate-General of Brazil - Boston, MA
  • Directed the establishment of the Consulate-General of Brazil in Boston
  • Coordinated U.S. and Brazilian diplomats developing various political, cultural and commercial ventures and programs in the public and private sectors
  • Supervised customs and relocation logistics services to immigrants and international travelers
  • Created and ran the passport and travel visa departments
  • Provided high-level legal and court assistance, interpretation and translation services




English - fluent
Brazilian Portuguese - native speaker
Spanish - conversational

Business Productivity

Cloud Computing and SaaS • Microsoft Online Services Office365 Certification • Google Apps Salesforce Zoho ACT! GoToMeeting TeamViewer Skype and social media (Facebook, Twitter, Instagram, etc.) basic HTML coding WordPress editing and publishing bilingual copywriting

Desktop Software and Operating Platforms: Mac OS Windows MS Office suite (Outlook, Word, Excel, PowerPoint, Access, Publisher, OneNote) video- and music-editing applications Photoshop