Download PDF

Roger Clayton

Datacenter Operations Analyst


NT 4
Active Directory

Work experience

Engineer Toolmaker

Symac Engineering Ltd
Engineer Toolmaker Duties And Responsibilities & Technologies Manufacturer of high precision tooling, this comprised of injection mould tooling, blow mould tooling, CNC programming and operating whilst working to component drawings and high tolerances. These also included manual milling machine operation, lathe work and hand crafting of the tooling. Some pattern making work for gearbox castings was also involved; these were then sold to the formula one and Indy car industries. CURRENT PROFESSIONAL TRAINING At present I am studying for the CCNA Certification. I have to date completed studying for the ICND part 1 and at present I am now in the process of studying the ICND part 2 in preparation to take the exams to become accredited in the CCNA certification. This will also strengthen my knowledge of WAN, Switch and Router technologies where I have a keen interest. I would also like to expand my knowledge of network security on modern IT systems including firewalls, VPN tunnelling, Fibre, High speed data lines inc broadband, Cable/ADSL technologies T1, E1, WI-max, and mobile data/internet. I have also started training for PRINCE 2 Foundation Project Management.

Network Engineer

Icon Business Systems Ltd
Network Engineer Duties And Responsibilities & Technologies Provide on site support to clients who posses a maintenance contract with icon, also to provide second to third tier support including technical support via the telephone for contract customers. Other duties include Hardware workstation and server building to customer requirements right through to installing the equipment on site, I was also responsible for the day to day internal office network and intranet which also included web development on the company's e-commerce site and design. Position Held Company Name Date

Satellite Field Service Engineer

Nokia Telecommunications Ltd
Satellite field service engineer, role involved providing second to third tier support to end users at various sites across the south including London, Experience was essential as this Involved working on the largest network outside of Microsoft. Nokia also provided company car, mobile and laptop. These duties were varied some including(laptop/Desktop) re-builds, application upgrades, fault diagnostics(Hardware /Software) wireless network support including installation, firewall and VPN security E-mail & client end user support, Pointsec encryption installation and maintenance. WAN investigations to identify problem areas and create reports. Creating IT application tutorials for customer relations and instructions on how to use Nokia products and services. Position Held Company Name Date

Network Engineer

Generic Software Consultants Ltd
Network Engineer Duties And Responsibilities & Technologies

Support Analyst

Duties And Responsibilities & Technologies RAS, 3G, ADSL & Cable Technologies
Support Analyst Computacenter To support HBOS end users using 2nd line support initiatives and to maintain customer satisfaction on client PC's through out the corporation. Daily call logging using remedy, diagnosing faults with client pc's involving network components/topologies, supported applications, installations, builds, printer maintenance, tape backup, pocket PC's, mobiles, and laptops including remote access/VPN/firewalls. Company Name Position Held Date

Network Engineer

Duties And Responsibilities & Technologies RAS, 3G, ADSL & Cable Technologies
Network Engineer Bell Security Ltd My role is to maintain the banks security networks/servers that provide security for all of HBOS branches and office CCTV equipment within the UK & Ireland. These comprise of a windows 2000 server's main/slave utilizing active directory with XP clients connected. A backup site is also in place within the infrastructure again running windows 2000 server, all of which is due to be upgraded to windows server 2003. System utilizes GMS & VNC as the remote access application, the whole system is run via diagnostic clients, remote access is gained via a broadband connection when on call and VNC. I am responsible for the daily system security and maintenance and backup of these servers within the security control centre and to assist the UK engineers/SCC staff with software administration of the witness protection system installations and commissioning. Position Held Company Name Date

RAS, 3G, ADSL & Cable Technologies

RAS, 3G, ADSL & Cable Technologies
I have also worked maintaining a network running on the Microsoft Windows NT/2K/XP/ Platform's. Tasks including trusted domains, member servers and backup servers, TCP/IP, DNS, WINS, Active Directory, Server Roles, the OSI Network model Also desktop configurations on the Microsoft Windows 2K/XP/Vista/W7 operating systems, installation, service packs, hot fixes, driver updates, adding/removing hardware and configuring new General fault finding/network maintenance, process of elimination skills, and system backup restore and recovery too, right through to complete manual and ghosted builds on clients, including multiple client ghost rollouts on a large scale. VPN, WEP encryption, software client firewalls, Network attached storage devices, inc remote access via the web/3G services. Edge, GPRS, ISDN, VMware Inc ESXi. I have also gained experience in building server's including setting up raid arrays, operating system installations, Remote deployment using Altiris/RDP, hardware upgrades and complete new installations that utilize the Compaq smart start and Compaq agents, some batch file customization and exposure to kix scripting. Some pre-sales exposure with our internal pre-sales team assisting them with any client questions on network strategies/infrastructure. All of which amount to 16 year's experience within the IT sector working for small and very large corporate company's inc banks/financial sectors too. Position Held Company Name Date


telephony, this involved writing IVR configurations, setting up IP and Digital handsets, configuring Agent /Skill groups, and Announcements. Daily run sheets, any project work required/set, key activity logging, and user guide/technical documentation. Daily tape changes, toolset ticketing logging system, and any site work which is required Duties, Responsibilities & Technologies(Projects) I have been involved with several key projects within my current role, some of which are the design, development and implementation of a 24(HP) server based server farm in our Datacentre, this also included the Cisco core network switches to run the various services, ILO, RDP, Customer LAN configuration using VLAN technologies, ether-channel and configuration building I am responsible for the sites core Cisco switches and as part of this project I maintain, implement, backup and configure all devices network attached. Another project I completed was the design of a central UK wide loan PC database to record and compile all the loan PC's issued to customer's sites for imaging purposes, using MS access. I also liaise with pre-sales on customer implementations, managed services, and any datacentre infrastructure requirements. Duties, Responsibilities & Technologies(Additional Skills) Cisco networking, managing and configuring switches within our own Infrastructure environment also implementing and facilitating customer required networks including live and DR, network fault finding utilizing ping, tracert, packet sniffers


Analyst Duties, Responsibilities & Technologies Maintaining the day to day running of a Tier N+1 Datacentre Weekly DR recovery testing & assisting customer's needs with their recoveries, workplace recovery including building servers with RDP & Server Farm, some exposure to VMware, VSphere & ESXi virtualization technologies. Managed services implementations, liaising with the implementations team and dealing with the whole implementation from start to finish, this includes liaising with various suppliers to install power, rack, data, circuit provisioning and patching, finally customer equipment. Cisco IOS & CatOS configurations, configuring VLAN's/setting up Trunking, DOT1q standards, configuring Ether-Channel for resilient core links and extra bandwidth, management of ports and circuits where required inc live managed replication services, LAN, WAN, Topologies, Switch Stacking, VTP, CDP, LINE VTY basic port security, backups and upgrades.


Reading College of Arts

Education Centre