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Work experience

Oct 2006Present

Customer Service Specialist

Orange Business Services
• Monitor routers, switches and packet shapper. • Pro activities to detect errors • Keep in touch with Internet Service Providers. • Manage Network Fault. • Manage topologies work under ATM / Frame-relay / X25 / X21 network protocols. • Investigate for a problem on customer's network and solve it. • Test leased lines and DLS circuits
Feb 2006Oct 2006

Operational Technician

• Supervising Property Systems. • Ensure that systems, applications, hardware and Software are working well with the standards. • Manage data process. • Regular update of antivirus programme. • Control back up system. • Manage Email accounts ( create, delete, change permissions ) Lotus Notes Domino 6.5.4 • Assist and support Customers and Staff.
Dec 2003Jan 2006

IT - Assistant

British Council
• Maintain the British Council network in Rio de Janeiro up to corporate IT standards (servers, workstations, notebooks, CD Rom tower, printers, internet connection, computer set up, installation of new softwares, managing e-mail accounts). • Ensure that systems are protected with updated antivirus programmes and that all staff follows IT code of conduct. • Assist and support IT Manager and staff. • Manage outlook contacts database liaising with sectors and project leaders. • Supervise and monitor Video Conference equipment, configuration and security, provide support and training to British Council staff and stakeholders.
Jan 2003Dec 2003

IT - Trainee

Libra Terminal Rio S/A
• Provide face to face and on-line technical support to users. • Manage Linux and Windows 2000 operating systems. • Introduce a new primary domain server (PDS) and Active Director service. • Manage backup tasks.