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Accomplished, client-focused professional with over 15 years of experience delivering excellence in the management of processes, procedures and personnel within sales, call center and insurance environments. Demonstrated ability to ensure high levels of customer service, interpreting needs and matching with services and solutions to best address to customized client requirements.  Highly efficient in analyzing and researching complex data and information to ensure contractual and regulatory requirements are met.  Possess extensive experience in call center operations.

  • Successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support.
  • Possess solid computer skills.
  • Excellent working knowledge using MS Office Suite,, Workbench, and Webptop applications.
  • Ability to thrive in a fast pace work environment.
  • A team player, acknowledged as having “Excellent customer support skills”
  • Work well without supervision
  • Ability to coordinate multiple projects with attention to detail
  • Ability to prioritize and remain focused on the essence of an issue

Work experience

Jul 2014Present

Licensed Health Agent


I sale Kaiser Permanente Health insurance to Medicare recipients and provide them with exceptional and  professional customer service, as well as educate them on how our plans work with Medicare.

HIPAA Health Insurance Portability and Accountability Act laws.

I have been nominated for employee of the month 3 times and recieved the award once for overall excellent service. I was involved in training new agents on the phones withocl calls, to make sure all agents are ready to take live calls. Also I have been a mentor on the production floor to assist Amy agents needing assistance. 
Skills Used 
The ability to stay focused in a fast paced environment. 
Team player. 
Analytical skills 
Ability to defuse irrate prospects or clients. 
To go above and beyond the client's or the companies expectations. 
Was able to learn and use all resources available me with minimal or no supervision.

Jan 2014May 2014

Payment Servies (temp)

WellPoint (Contracted through Apple 1 staffing)

Received Payment from Blue Cross Blue Shield Members for their premiums.

Followed all HIPAA Health Insurance Portability and Accountability Act laws

Managed clients accounts. Recieved payments. 
Knowing I was able to help people with medical needs in a professional and timely manner 
Skills Used 
Exceptional customer service 
Soft skills  
Analytical thinking

Sep 2013Dec 2013

Business Account Manager

Denver Televations

• Made outbound calls to current customers for Verizon to renew discount plans that have 
• Answered Customers' queries and concerns 
• Provided advice to clients regarding particular services 
• Analyzed service plans that best accommodate clients based on their requirements 
• Discussed type, quality and reasons for upgrade

Dec 2012Oct 2013

24/7 Intouch

Netflix Service Representative
  • Trouble shoot all Netflix ready devices(Blu-ray DVD players, game consoles, smart televisions and some PC’s and Mac’s).
  • Support new Customers in opening new accounts and make any necessary changes to the account that may be needed.
  • Quickly and effectively solve customer challenges.
  • Constantly seeking new ways to improve customer service.
Sep 2011Jul 2012

Partner Support Coordinator (temp assignment through Apex staffing)


Coordinated and managed orders from time of entry to total installation of Comcast 
Services Managed multi-lined phones 
• Facilitated and interfaced with customers, vendors, and various levels of management 
• Maintained order management through the use of Webtop, Workbench, and Sales 
• Continuous daily maintenance of order activity reports 
• Provided status to customers and sales representatives 
• Trained New Hires

Mar 2011Sep 2011

Customer Care Representative

UNCC-Colorado - Golden, CO

Responsible for dispatching major utilities to locations for survey, including Comcast, 
Qwest/ Century Link 
• Mapping of locations for surveyors 
• 94% accurate mapping 
• Provided Excellent customer service and great problem solving skills

Sep 2009Jul 2010

Member Services (loss Prevention), Denver, Co.
  • Analyzed and determined validity of credit request from insurance agents.
  • Uncovered  fraudulent credit request; in return saved company Thousands of dollars in profits a month.
  • Assisted supervisor with special projects.
Sep 2008Mar 2009

Technical Support Representative (Tier 2)

  • Responsible for troubleshooting and assisting customer’s maintain a quality wireless experience and service  
  • Answered incoming calls and left accurate notations after every call
  • Knowledge of Blackberry products(ex. Desktop manager, devices and redirector)
  • Able to remotely access customers Smart phones and data cards to effectively and accurately problem   


Nov 2013Jun 2014

Was working on my .B.A In Digital Filmaking and video production

Art Institute of Colorado

The studies of Film and vdeo