Printing tool Download PDF

Work experience

Jan 2010Jul 2010

Independent Contractor

Responsys, Inc.

Working with a well respected email marketing company I was brought in as an individual contributor, providing thought leadership and business process strategies for the PSO. I provided services with the:

  • Developing processes and procedures for Client Consultants and Campaign Specialist to work more effectively on client engagements; document and publishing process flows for standard and unique clients; provide training in communications, project/time management, customer acquisition/retention, and coaching internal/external stakeholders,
  • Partner with other business units that interact with the organization to develop a more functional integration in supporting the business objectives,
  • Provide thought leadership and weekly progress reviews to Executive Management.
  • Architected and deployed an automation tool to streamline processes from campaign building and quality control using a java-stack database-driven browser-based hosted application
Jun 2008Jul 2009

Project Director (Independent Consultant)

Serious Materials, Inc.

  • Led a world-class team of Sr. Scientist, Chemist, and Engineers on the final formulation stages of an R&D product from lab concept to manufacturing,
  • Partnered with Operations, Sales, and Marketing to position the product for public consumption, project planned an exhausted >2 year sales pipeline of the product, and developed processes and procedures for the development and manufacturing of the product,
  • Pursued and awarded several "green (sustainable)" certifications for the product  to include strategies in Water Stewardship, Energy, Social Responsibility, Environmental Design, and Material Reutilization,
  • Assist Exec team with the recruitment of a VP of Engineering.

Feb 2008Jun 2008

Executive Management Consultant

Britstan Technologies, Inc.

  • Coached and mentored Sr. Managers on various strategies to develop better practices in Vendor Management, Communications, Organizational Development, Career Ladders, Goal setting, Financial Planning, and Business Performance,
  • Partnered with National and Regional Account Executive Management to re-optimize their processes and procedures; managing internal/external partner relationships, developing KPIs, and reshaping the performance score-card for the KP umbrella.
Sep 2005Sep 2007

Sr. Manager, Engagement Management

First American Corporation

  • Authored and managed various communication vehicles; keeping partners, internal/external customers, and executives up-to-date with technology enhancements, new business, success stories, BI reporting, sales forecasting, and business engagements,
  • Provide direction to Developers, Back-end Solutions, PMs, and BI teams on various strategic solution deliveries for the customer, which had a significant impact to our organizations bottom-line,
  • Researched and recommended several technology applications/hardware to deploy into our PaaS; ensuring that a strategic fit as well as a functional integration complemented the solution offering.
Nov 2003Apr 2005

Chief Operating Officer/EVP, Operations

ASP Global Services, Inc.

  • Organized and level-set expectations for the company by removing the organization from a "flat-line" reporting structure and creating a middle-management layer to:  1)  Develop employees in management, 2)  Establish clear line of organization communications, and 3) position employees for personal and professional growth,
  • Spear-headed an aggressive Public Relations and Marketing campaigns to help re-brand the companies image, evangelize products and services, and develop better bonds with customers,
  • Develop, deployed, and managed a tracking and forecasting system to capture all projects, revenue, financial, time management, and project weighing within our pipeline,
  • Managed all business development, negotiations, and joint venture opportunities for the company,
  • Raised $250K in capital for the next stage of development of our application delivery, and increased EBITDA by 237% in the first six months by optimizing spending, developing a competitive pricing strategy, and negotiating outdated contractual agreements.
Dec 2002Oct 2003

Global Director, IT/Operations

Action International, Inc.
  • Managed a global team of Finance, Distribution, Sales, Marketing, and Information Technology personnel, ensuring financial targets are met, supply chain is fulfilled, and keeping the infrastructure up an running to meet the expectations of franchise owners,
  • Architected and deployed a (pre-Web2.0) social media platform to allow franchisees to harvest new business, manage repeat business, cross sell, push email campaigns, inquiry sign-ups, and newsletter pushes to existing and potential clients.
Apr 2000Aug 2001

Global Director, IT/S

Xdrive Technologies, Inc.
  • Restructured a fragmented department and infrastructure by hiring seasoned personnel to support the enterprise, control all procurement activities, standardization of assets, develop and deploy corporate policies, and initiate a help desk tracking system to manage/maintain customer satisfaction for the company,
  • Design, architected, and deployed a CRM/SFA solution (internally) to the enterprise and positioned that application for an acquisition to a CRM company; resulting in turning an IT organization into a profit center,
  • Facilitated the move of 300+ employees to a state-of-the-art office space with minimal downtime to include; acquiring and setup of a Definity PBX with call center capabilities, built in over 36 hours of UPSs to the LAN continuous uptime, provided full AV capabilities to over 53,000 sq. ft of office space, and developed a 3 shift/24x7 NOC center to monitor all activities of the product offering as well as internal technology infrastructure.
Jan 1990Apr 2000

Manager, IT/Administration

  • Partner with Sr. Engagement Managers with support in client and Pro Bono work for the firm,
  • Project managed several IT initiatives for the company to include, electronic mail, knowledge base repository, calendaring and scheduling, and presentation strategies,
  • Maintain clear communication lines to Partners on spending, implementation and Firm initiatives
  • Provide direction to IT and Admin groups by providing coaching through informal feedback, formal evaluations, balancing team member development, and the contribution to leadership of overall consulting support function of the office(s),
  • Developed a global “telecommuting” policy and practice for all administration and support personnel to gain real estate for the office(s) and provide round-the-clock services for offices needing support to consulting teams “on-the-go.”


Sep 1985Feb 1987


Social Media
Facebook • LinkedIn • Twitter • Viado • Xing • Plaxo
TCPIP • IPX/SPX • X.25 • EDI/XML • ISDN/xDSL/T1/ATM • HTML • PHP • ASP • IPSEC • DHCP • IMAP/POP3 • FTP • HTTP/HTTPS • Siemens ROLM • Lucent Definity
Novell • Unix/Linux • Windows • Apple/Mac • J2EE/J2ME • JIRA • SQL • Oracle • Microstrategy • Sybase • Google Apps • Goldmine • Perl • MS Office • OpenOffice  • Informatica • Weblogic • Mapix • AutoDesk • Adobe Suite • Mercury Interactive • SalesForce • Exchange • ACT • Pivotal • Onyx • Siebel • WebTrends • Google Analytics
Compaq/HP • Apple/Mac • Shiva • Wireless Routers • Peripherals • AS400 • RS9000 • Storage Networks • EMC • Cisco • Google • Index Engines • Fleet • F5


20+ years of experience hands-on professional who leads, coordinates, and motivates effective teams of employees; ensuring that business units aligns to the company's strategic objectives.

Accustomed to both large and startup environments, I am recognized for excelling in providing strategic solutions, optimizing spending, adapting to change, mentoring managers, and executing on initiatives.

Professional Skills

Operations • Business Development • Engineering • Product Development • Project Management • Consulting • Engagement Management • Organizational Development • Sales • Marketing • Communications • Information Technology • Professional Services • Research and Development