Working with a well respected email marketing company I was brought in as an individual contributor, providing thought leadership and business process strategies for the PSO. I provided services with the:
- Developing processes and procedures for Client Consultants and Campaign Specialist to work more effectively on client engagements; document and publishing process flows for standard and unique clients; provide training in communications, project/time management, customer acquisition/retention, and coaching internal/external stakeholders,
- Partner with other business units that interact with the organization to develop a more functional integration in supporting the business objectives,
- Provide thought leadership and weekly progress reviews to Executive Management.
- Architected and deployed an automation tool to streamline processes from campaign building and quality control using a java-stack database-driven browser-based hosted application