Rocio Pena

Rocio Pena

Work History

Work History
Sep 2005 - Present

Banquet Administration

J.W. Marriott

Senior Banquest Administration

  • Department-wide responsibility for Customer Retention
  • Doubled sales while cutting operating expenses over 33%
  • Reengineered internal management, customer service and lead development infrastructure
  • Achieved significant savings by renegotiating vendor contracts
  • Report directly to hotel Manager
  • Oct 2000 - Aug 2005

    Hospitality/Beverage Management

    • Maintaining inventory of beverages for banquests
    • Expanding the opportunities of conference attendees by ensuring adequate resources
    • Pursued the launching of client mining and retention programs
    Feb 1998 - Aug 2000

    Captain Cook Hotel

    Crow's Nest Suites Supervisor

    Tasked with service facilitation. Timing and training converged to earn me the position of supervisor of the hotels's top suites. Ever challenging, I sincerely enjoyed the my role and position.


    Jan 1998 - May 2000

    Business Administration

    U. of Alaska Anchorage

    Aggressively pursued a 2 year program promoted by the area's 5-star hotel, the Capitan Cook Hotel

    Sep 1994 - May 1996

    B.A. Administration

    U. of Mexico Queretaro


    To lead a small and medium size company (100 people) part of an international corporation in the hospitality sector.


    Manager and Supervisor  with more than 15 years of domestic and international large-scale banquet, convention and conference experience in developing and implementing strategic networking environments, and delivering high customer satisfaction levels.

    Breadth of experience encompasses: program/practice management, management of the entire conference lifecycle, workflow dynamics, and multimedia resource evaluation and improvements.

    Additional strengths and capabilities include: Strategic Management; Conference Negotiations; Establishing & Nurturing Client Relations; Budgeting & Quality Mindset; Creating a Shared Professional Service Vision; Facilitating Interdepartmental Cooperation.