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Work experience

Sep 2005Present

Banquet Administration

J.W. Marriott

Senior Banquest Administration

  • Department-wide responsibility for Customer Retention
  • Doubled sales while cutting operating expenses over 33%
  • Reengineered internal management, customer service and lead development infrastructure
  • Achieved significant savings by renegotiating vendor contracts
  • Report directly to hotel Manager
  • Oct 2000Aug 2005

    Hospitality/Beverage Management

    • Maintaining inventory of beverages for banquests
    • Expanding the opportunities of conference attendees by ensuring adequate resources
    • Pursued the launching of client mining and retention programs
    Feb 1998Aug 2000

    Captain Cook Hotel

    Crow's Nest Suites Supervisor

    Tasked with service facilitation. Timing and training converged to earn me the position of supervisor of the hotels's top suites. Ever challenging, I sincerely enjoyed the my role and position.

    Education

    Jan 2008Present

    Business Administration

    Pursuing to upgrade my skills in this highly competitive environment.

    Jan 1998May 2000

    Business Administration

    U. of Alaska Anchorage

    Aggressively pursued a 2 year program promoted by the area's 5-star hotel, the Capitan Cook Hotel

    Sep 1994May 1996

    B.A. Administration

    U. of Mexico Queretaro

    References

    Billy Smith

    “On a personal level, I have found Ms. Peña's to be very business-oriented and level-headed when it comes to addressing technical or business issues. Rocio Peña's character and integrity are of the highest caliber.”

    Performance Reporting

    Objective

    To lead a small and medium size company (100 people) part of an international corporation in the hospitality sector.

    Summary

    Manager and Supervisor  with more than 15 years of domestic and international large-scale banquet, convention and conference experience in developing and implementing strategic networking environments, and delivering high customer satisfaction levels.

    Breadth of experience encompasses: program/practice management, management of the entire conference lifecycle, workflow dynamics, and multimedia resource evaluation and improvements.

    Additional strengths and capabilities include: Strategic Management; Conference Negotiations; Establishing & Nurturing Client Relations; Budgeting & Quality Mindset; Creating a Shared Professional Service Vision; Facilitating Interdepartmental Cooperation.