Areas of Experience - 12+ years

Strategy & Business Alignment  Contract Negotiation  Budgeting  Cost Containment

System Implementation Cloud Computing  Disaster Recovery  Office 365/Exchange online

Process Improvement   Staff Mentoring and oversight   Business Intelligence/Analytics   

Agile/Waterfall  System Support  and Maintenance of ERP, CRM, LMS  Project Management

Vendor Management  Change Management  Document Imaging Systems 

Collaboration Tools   IT Service Management Systems Training  PBX/VOIP 

Selected Achievements

  • Evaluated cloud provider and moved our infrastructure to a private cloud, with geographically dispersed locations, database mirroring, resulting 99.9% availability.
  • Re-engineered a full customer operational life-cycle with a goal of having standardized processes across all brands, cleaner data, efficient reporting on head counts for operations and finance, and a basis for future process improvements -- utilizing a collaborative approach.
  • Ground up development of enterprise support team to support a user base of >25,000 customers and >4000 employees.
  • Cost containment: support team resulted in overall annual cost reduction of $300,000.
  • Implemented integrated leads automated tool resulting in $60,000 cost savings per year.
  • Launched a Business Intelligence implementation and standardization project. Evaluated visualization software, ETL technologies and implementation vendors to design new data warehouse. Reached 45% savings from initial budget through vendor selection and negotiations.  Agile approach implemented.
  • Oversaw new enterprise check request system implementation that will save 40% time in processing checks, thus moving from paper based to web-based format.
  • Managed creation of a new company's web site by selecting and overseeing professional web design, hosting services, marketing analytics, SEO, etc.
  • Implemented Office 365 including Exchange online for a small business and for a large corporation -- including a phased migration.
  • Worked on analysis and evaluation of student information systems, CRMs and learning management systems for implementation.
  • Directed the launch of the main information system’s portals to >25,000 customers.
  • Implemented service desk system & processes to manage support tickets; established Key Performance Indicator (KPI) resulting in a measurable decrease in average resolution time by 45%, for operation and technical support teams -- utilized ITIL.
  • Elaborated on a plan to centralize IT technicians across 33 branches as part of a "Shared Services" strategy to minimize technician down time and better support based on prioritization.
  • Implemented User Interface into a seamless single portal; thus consolidating multiple technology platforms and portals (achieved under budget, saving $90,000.)
  • Led transformational initiative to create operational custom reports and support enhancements = additional $250,000 annual savings.

Work History

Work History
May 2015 - Oct 2015

VP of Technology - Consulting

IACTED - Institute of Advanced Cannabis Technology and Education
  • Building cloud based, customer centric, user-friendly, reliable, scalable, and value focused technology strategy for the start-up.
  • Implemented Office 365 & Exchange online, and currently evaluating Rights Management service for email encryption.
  • Managing contracts for supporting out web strategy, including the delivery of our mobile ready splash page, official online presence site, hosting, marketing analytics, leads generation, SEO, etc.
Jan 2011 - Apr 2015

Sr. Director of Technology & Iterim CTO

Eduk Group $65M private equity owned(Leeds Equity Partners); 3,500+ employees; 5 businesses with 33 branches
  • Monitored $10M overall IT capital budget.
  • Directed corporate projects for IT operations and Application services.
  • Built from ground up, directed, and mentored a dispersed team (work from home and/or different sites)  of 20 employees and contracted vendors.
  • Built 5-year strategic plan with emphasis on cost savings, increasing business value and improving business stakeholder’s synergy in operations and technology areas.
  • Helped develop strategy to move applications to a secure, private cloud - $3M in savings as compared to previous downtimes and hardware costs. 
  • Developed and successfully managed yearly cost center and capital budgets within plan. $3M.

Notable Initiatives

Business Operations Support

  • Reimplementation: created the most visible and widely impact project in the entire enterprise. Executed plan to stabilize key areas of the ERP system with goal of optimizing its usage and increasing revenue. (Customer life cycle, Security, Ad hoc Reports- headcount, retention, documents, etc.)
  • Hired system trainer and created strategy that increased number of user attendance.
  • Started business process team to help with the business operations and analysis gap and started a centralized business process repository.

Technology Services & Operations

  • Security: Ensured company's security  by developing detailed best practice policies that emphasized firewalls, VLANs for traffic segregation, port restrictions,  properly documented server list including ip addresses, joint domains, antivirus, VPN for all traffic tunneling, email filtering, rules for encrypting,  file sharing,  passwords requirements, etc.
  • Office 365: negotiated contracts with multiple license types and helped oversee the migration of Exchange to the online environment.
  • Databases: Started DBA support mainly concentrating on the performance and monitoring of the main system of records, with a long term strategy to add Dynamics applications (Great Plains for Finance & Business Portal for HR.)
  • Disaster Recovery: Helped develop short term and long-term strategy for our disaster recovery plan.
  • Helpdesk: evaluated and implemented Help Desk system. Created process & procedures, hired and trained employees and established KPIs.
  • Change Management: Built the company's 1st change management process; member of the change advisory board.

Project Management

  • Directed replacement of LMS system from Blackboard to Canvas and guided integration changes to the main system of records.
  • Directed rollout of MS Live.edu emails integrating with active directory.
  • System upgrades: Established companywide, repeatable, seamless processes and testing procedures, which helped avoid $1M cost per year in possible down time and regulatory compliance issues.
Mar 2008 - Jan 2011

Senior Enterprise Systems Analyst-Finance

Kaplan Inc 2.2B subsidiary of the Washington Post Co.; 10,000+ employees; 100+ branches with100,000+ customers (2010.)
  • Experienced working with senior leadership to analyze and assess alignment of the organizations strategic, business, and technological assets.
  • Engaged with executive level stakeholders on issues concerning employment of advanced technologies in support of strategic initiatives impacting the entire enterprise. 
  • Redesigned testing, verification, and sign-off process with business stakeholders.

Notable Projects:

Financial Aid Automation -- Successfully led roll-out of Financial Automation for pilot branches based on Kaplan’s business requirements for Q4 2010 (Hands on system configuration and technical troubleshooting.)

System Security Access -- Provided data architecture expertise, including best practices for standardization of access control and metadata requirements  · Developed a security matrix to facilitate executive review/understanding/sign off of the most important system areas, pointing out processes that could affect system performance.

Kaplan Commitment -- President’s initiative to allow customers to try out Kaplan for a preliminary period of time without incurring any financial obligation ·  Completed SWOT analysis to identify opportunities and impacts to current business processes ·  Analyzed developed processes to automatically identify the student eligibility.

Mar 2006 - Mar 2008

Product Specialist III

Kaplan Inc
  • Supported systems of record utilizing SQL technologies. 
  • Trained and provided mentoring to levels I and II analysts.

Jun 2003 - Aug 2005

Financial Aid Business Leader

Kaplan Inc
  • Managed other Financial Aid officers on daily processing work and Title IV questions, and managed various KPIs that resulted in improved starts.
Feb 2002 - Aug 2003

Marketing Research Analyst

IBM - $92B revenue software, hardware and services company
  • Researched Microsoft businesses acquisition and reported their investment failures, revenues, and marketing outlooks for competitive advantage analysis ·  Utilized Lotus Notes software.

Education

Education
2014

M.Sc (Incomplete)

University of South Florida
Health Informatics
1998 - 2003

B.Sc

Florida Atlantic University
Management Information Systems