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Robyn Schwartz Regan

Product Development Manager, Agile Coach, Scrummaster, Product Owner, Program Management, Business Analyst, Data Analyst, Data Conversion

Summary

Experienced, versatile and dedicated servant leader passionate about using technology to achieve business goals.  Broad experience across Product Management, Project Management, People Management, and Product Development.  Strengths include written and verbal communications, problem analysis and delivery. Known for establishing and meeting realistic, clear goals and then supporting technologists to meet objectives.

Achievements

  • Built Agile product development teams that used Scrum and Kanban;  led groups as Manager, Product Owner, and Scrummaster through all phases of the SDLC to deliver products that met customer needs on time and on budget.  Coached other Agile teams.  Utilized offshore resources.

  • Excellent at starting with ambiguous goals and then working with external and internal customers to translate the goals into  strategic roadmaps and products to deliver.

  • Led the creation of a new requirements and design team that was successful in providing onshore and offshore based development with what was required for both new product and sustaining engineering.

  • Championed and implemented Agile/Scrum, Rational Unified Process, and CMMi in multiple product management and development organizations and was effectively used in a major, strategic enterprise release.

  • Identified new market opportunities for McKesson by working with physicians, nurses, and C-suite to understand needs of the evolving care model, build prototypes and then successfully presented to and received approval from McKesson executive management.

  • Analyzing and presented large amounts of data for the purposes of management reporting/dashboards.

  • Experienced with data conversion strategies and data analysis.

Certifications

  • Scrum Master (CSM) 2013
  • Scaled Agile Framework Agilist (SA) 2015

Training

  • Product Owner  2008
  • Facilitation and Leading Collaborative Groups  2014

Education

  • Tuck School of Business, Dartmouth College, MBA
  • Dartmouth College, BA Computer Science

Patent

  • Methods, apparatuses, and computer program products for facilitating visualization and analysis of medical data (US 8917272 B2) 2009

Work History

20122016

Senior Manager of Product Development

McKesson

In response to a major software announcement telling over 150 hospital systems that their EHR software was being sunset in favor of another McKesson product, I was selected to build a strategic vision to sell customers on McKesson’s ability to seamlessly migrate to the new EHR. Built three high-performing, self-organizing teams that delivered products against the roadmap.  Worked externally with C-suite and IT group to pilot the products.

  • Using Agile principles, team delivered critical functionality to allow Bulk Order Sign-off in a quarter of the time another team had estimated to deliver.  From requirements to pilot took one month.  Supported installations across the customer base.
  • Built  products to move customers' longitudinal patient data (home medications, problems, allergies and immunizations) from Horizon EHR to Paragon EHR.  Learned the data and the applications in both systems and have converted over 5MM records across 10 customer sites.
  • Drove market requirements and strategic planning to identify roadmap and plan releases.
  • Filled in for roles within the group including scrummaster, product owner, business analyst, systems analyst, and quality control.  Expanded my skills by becoming a Certified Scrummaster
  • Managed requirements prioritization, customer relationships, outside consultants, staffing, and $3M budget
  • Working within the Scaled Agile Framework, coached other Agile teams to help with their ability to deliver and maximize resources
20102012

Director, Product Management

McKesson

Managed Physician Portal, Mobile Physician products and Care Alerts products - $30M in revenue against $5M investment.

  • Drove market requirements and strategic planning for major overhaul of the Physician Portal and Mobile Physician products.
  • Identified business opportunities, determined pricing, met with physicians across many hospitals to define the product and achieved executive sign-off for the new product.
  • Directed the sustaining model that included enhancement and defect prioritization, customer inquiries and pricing requests for existing products.
20082010

Director of Operations and Product Manager

McKesson

Chosen to pioneer a new group within the Clinical Software organization that was chartered to use advancements in technology to build innovative software products for hospitals. Performed many roles in the group including product manager, business development, evangelist, people manager, vendor relations and process implementation.

  • Wrote the Marketing Requirements, Business Case, and Technical Architecture for an innovative product concept that used advanced data visualization and remote monitoring technology to synthesize patient data so that clinicians can manage multiple patients at one time.  Achieved senior management buy-in for $840K product against 3 year software revenue projection of $4M and maintenance revenues of $50M.
  • Breakthrough delivery of prototype in 3 months
  • 100% positive customer feedback led to the prototype becoming the design foundation for the organization’s next software architecture.
  • Introduced and implemented Agile development which enabled a complex product to be built in less than two years.
20042008

Director of Product Requirements and Design

McKesson

Built and managed a group of over 70 employees (doctors, nurses, pharmacists, business analysts, and human factors engineers) in the development of a business engineering and analysis and human factors engineering for more than 50 Healthcare software products.   

  • Introduced business analysis and user interface design as required competencies in product management. Mentored other organizations within McKesson to implement similar models to design their products. Full adoption rate after 4 years.
  • Improved customer satisfaction by involving customers in product design
  • Turned around and motivated employees who were underutilized; increased morale and retention.
  • Instituted new hiring procedures that resulted in hiring highly qualified people who are excelling in the organization and quadrupled the group size to 70 employees.
  • Achieved CMMi Level 2 certification for Requirements Management across a 1500 member product development organization and met the requirements for CMMi Level 3.
19972004

Managing Director

Charles Schwab & Co.

One of 3 Directors responsible for all Customer and Account data at Schwab – over 25 MM records across 250 tables. Accountable for data access, data integrity, and data usage across the company. Supervised 26 employees and 15 offshore resources. Enforced Service Oriented Architecture design methods. Built product vision and roadmaps, business requirements, use cases, functional systems designs, testing processes and deployment plans.

Brought all of Schwab into compliance with Gramm Leach Bliley Act, the financial services’ privacy legislation. Managed the technology effort to implement necessary systems changes in order to satisfy the new law.  Implemented the first instance of mandatory training for every employee and contractor at Schwab (approx. 20,000 people).  SEC auditors said that Schwab had the best privacy compliance of the companies they had audited.

19982000

Senior Manager

Charles Schwab Japan

Cross-discipline, entrepreneurial role that encompassed product management, program management and engineering management. Managed the development of the Japanese trading website and the integration with back-end account maintenance systems in Japan and the US, one of the largest initiatives in the company ($20MM+). Directed the work of 13 software developers focused on the web site and 8 technologists working on network engineering.

Education

19951997

Masters of Business Administration

Tuck School at Dartmouth
19881992

Bachelor of Arts

Dartmouth College

Graduated Cum Laude