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Robyn Hammond

Digital Operations Manager at Cullinan Digital

Summary

I’m passionate about exceptional service.  My ideal role enables me to make a difference working with people, ideally enabling a team to deliver flawless vacations from beginning to end.  I take complaints seriously and make sure that I deliver the most favorable outcome for travelers which enables repeat and referral business as well as positive brand awareness. My passion for people powers my drive to enable others to succeed. I enjoy training on my areas of expertise which include great service delivery and best practices for online sales consultants. My knack for problem solving has enabled my ability to keep calm under pressure and deliver well-thought-out solutions.

Work History

May 216Present

Digital Operations Manager

Cullinan Digital 

I am responsible  for making recommendations to streamline processes that enable digital sales funnels to get the best return on investment for their strategies.  As technology is adopted or changed, standards and processes need to be adapted to ensure a world class experience for both customers and sales teams.

Mar 2013April 2016

Operations Manager

Go2Africa.com

Operations for the sales and support department including sales and complaint management, training, day to day operations, maximising service outputs, system development and driving the delivery of business objectives

Mar 2011Feb 2013

Reservations Manager

Go2Africa.com

Reservations issues, complaints, operations for customer service and sales, business system training and enhancement.

Aug 2010Feb 2011

Custodian of Customer Service/Complaints / Operations Leader

Go2Africa.com

Intermediate sales, team management - customer service. Graduate development programme team leader, business system training and induction, complaints, leave and shift operations, key stakeholder - business systems.

Mar 2008Jul 2010

Sales Team Leader

Go2Africa.com

Team leader for Cape Town Travel team including sales, team support and operations at a team level.

Jan 2005Feb 2008

Junior Specialist Vacation Consultant / Assistant team leader

Go2Africa.com

2007Assistant team leader and intermediate sales Southern Africa

2005-2006 Junior consultant tailor-making holidays to South Africa as well as Sun City and Cape Town commodity sales.

May 2004Dec 2004

Booking agent

Ikapa Travel and Tours 

Packaging holidays for an assigned selection of travel agents. The role included bookings, administration, documentation and emergency support.

Mar 2003Apr 2004

Sales Consultant

RCJM Travel and Tours

Online sales, South and Southern Africa (mainly luxury rail, South Africa safaris, Botswana safaris, Western Cape) & car rental broker.

Education

Jan 2001Dec 2002

Diploma – Travel and Tourism

Tygerberg College (Northlink)

Diploma – Travel and Tourism, Travel and Tourism Travel Services Management

Jan 1996Dec 2000

Matric exception

Vredenburg High school