Mar 2013 - Present
Operations for the sales and support department including sales and complaint management, training, day to day operations, maximising service outputs, system development and driving the delivery of business objectives
Mar 2011 - Feb 2013
Reservations issues, complaints, operations for customer service and sales, business system training and enhancement.
Custodian of Customer
Service/Complaints / Operations Leader
Aug 2010 - Feb 2011
Intermediate sales, team management - customer service. Graduate development programme team leader, business system training and induction, complaints, leave and shift operations, key stakeholder - business systems.
Sales Team Leader
Mar 2008 - Jul 2010
Team leader for Cape Town Travel team including sales, team support and operations at a team level.
Junior Specialist Vacation Consultant / Assistant team leader
Jan 2005 - Feb 2008
2007Assistant team leader and intermediate sales Southern Africa
2005-2006 Junior consultant tailor-making holidays to South Africa as well as Sun City and Cape Town commodity sales.
May 2004 - Dec 2004
Ikapa Travel and Tours
Packaging holidays for an assigned selection of travel agents. The role included bookings, administration, documentation and emergency support.
Mar 2003 - Apr 2004
RCJM Travel and Tours
Online sales, South and Southern Africa (mainly luxury rail, South Africa safaris, Botswana safaris, Western Cape) & car rental broker.