• Edgemead, Cape Town, South Africa, ZA
  • 060 478 9498
  • robsloveberry@gmail.com
Robyn Hammond

Robyn Hammond

Operations Manager at Go2Africa


I’m passionate about exceptional service.  My ideal role enables me to make a difference working with people, ideally enabling a team to deliver flawless vacations from beginning to end.  I take complaints seriously and make sure that I deliver the most favorable outcome for travelers which enables repeat and referral business as well as positive brand awareness. My passion for people powers my drive to enable others to succeed. I enjoy training on my areas of expertise which include great service delivery and best practices for online sales consultants. My knack for problem solving has enabled my ability to keep calm under pressure and deliver well-thought-out solutions.

Work History

Work History

Operations Manager

Mar 2013 - Present

Operations for the sales and support department including sales and complaint management, training, day to day operations, maximising service outputs, system development and driving the delivery of business objectives

Reservations Manager

Mar 2011 - Feb 2013

Reservations issues, complaints, operations for customer service and sales, business system training and enhancement.

Custodian of Customer Service/Complaints / Operations Leader

Aug 2010 - Feb 2011

Intermediate sales, team management - customer service. Graduate development programme team leader, business system training and induction, complaints, leave and shift operations, key stakeholder - business systems.

Sales Team Leader

Mar 2008 - Jul 2010

Team leader for Cape Town Travel team including sales, team support and operations at a team level.

Junior Specialist Vacation Consultant / Assistant team leader

Jan 2005 - Feb 2008

2007Assistant team leader and intermediate sales Southern Africa

2005-2006 Junior consultant tailor-making holidays to South Africa as well as Sun City and Cape Town commodity sales.

Booking agent

May 2004 - Dec 2004
Ikapa Travel and Tours 

Packaging holidays for an assigned selection of travel agents. The role included bookings, administration, documentation and emergency support.

Sales Consultant

Mar 2003 - Apr 2004
RCJM Travel and Tours

Online sales, South and Southern Africa (mainly luxury rail, South Africa safaris, Botswana safaris, Western Cape) & car rental broker.



Diploma – Travel and Tourism

Jan 2001 - Dec 2002
Tygerberg College (Northlink)

Diploma – Travel and Tourism, Travel and Tourism Travel Services Management

Matric exception

Jan 1996 - Dec 2000
Vredenburg High school