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Work experience

Dec 2014Sept 2018

Director, Human Resources & Recruiting

Cohen-Esrey, LLC 

$25 Million, 320 Employee, 7 Company Nation-wide Property Management, Real Estate Developer and Construction Company

  • Oversaw strategic HR and talent management initiatives including employee relations, recruitment, on-boarding, healthcare benefits, benefit maintenance, employment law, compliance, compensation, communications and productivity for over 320 employees in 10 states
  • Collaborated with the VP and C-Suite executives to plan the HR budget, design, align, and communicate business operations and performance goals to all employees enterprise-wide
  • Directed and led a team of three direct reports (HR Business Partner, Payroll Admin, and a General Admin to execute tactical HR strategies, e.g. FMLA, PTO, training and development as well as investigate and resolve employee conflict
  • Oversaw all additional training needs and systems requirements including training and development, HRIS, ATS, and talent management systems
  • Consulted and advised the HR team to thoroughly investigate and resolve employee relations issues with minimal exposure to risk or litigation
  • Examined Worker’s Compensation claims which led to major re-education, redesign, and training resulting in more than $247,000 in annual savings
  • Analyzed and corrected several processes which saved thousands of dollars; reduced litigation costs by $85,000, lowered healthcare costs by 10%, reduced employee and client turnover
  • Improved HR’s visibility and company culture within the organization as a true business partner with executives and front line employees through clear communication and leadership
Apr 2013Apr 2014

Corporate Human Resource Generalist

Associated Wholesale Grocers, Inc.

$9 Billion, 3,600 Employee, 9 Division Nation-wide Wholesale Grocers Cooperative

  • Managed daily human resource duties for over 600 employees throughout 9 divisions while supporting the corporate HR department with more than 3,500 employees nationwide
  • Spearheaded the ongoing analysis and improvement of the recruiting process including reducing time to fill, cost to fill, job ad costs, and turnover; reduced time to fill by 50%
  • Created the Corporate Health and Welfare Initiative which lowered costs for all employees
  • Drafted the organization’s award winning Ingram’s Top 25 Best Places to Work in submission
  • Managed FMLA, LOA, PTO, and Worker’s Compensation including processing and investigations
  • Updated the employee manuals, handbooks, operational procedures and compliance materials
Nov 2011Feb 2013

Director, Human Resources

Capitol Concierge

$15 Million, 270 Employee, 7 Division, Nation-wide Personal Services Firm

  • Created the strategic direction and implemented all traditional HR practices with 2 direct reports supporting 270 employees in 7 divisions for the company with $15M in total revenue
  • Improved HR’s value proposition and visibility within the organization via open communication, transparency, increased training and development, and HR structure
  • Acted as SME with senior leadership to coach and resolve issues with performance management, problem resolution, conflict resolution, business strategy and human capital management
  • Automated several HR procedures, e.g. on-boarding and payroll, with KPIs and measures
Apr 2010Jul 2011

Human Resources & Recruiting Manager

THE CENTECH GROUP, Inc.

$150 Million, 450 Employee, Nation-wide Federal Government IT & Program Management Contractor 

  • Managed day to day human resources duties for the Department of Defense contractor with a focus on improving recruitment strategies and processes
  • Led and developed 2 direct reports to administer and coordinate HR and recruiting initiatives as well as three recruiting professionals.
  • Saved $130,000 in recruiting costs while maintaining 98% performance goals and superior quality
  • Lowered employee benefit costs by $80,000 and sustained low costs year over year
  • Resolved a major recruiting and talent acquisition pre-existing EEO issue via analysis and compliance resulting in three new ISO standard accounts and total operational compliance
  • Created and implemented a reduction in workforce strategy free from protected class discrimination to realign, streamline, and reorganize the company’s structure
Jul 2008Feb 2010

Sr. Human Resources Generalist

RAFFA, P.C.

$33 Million, 250 Employee, Top 100 Accounting & Professional Services Firm

  • Managed daily human resources, employee relations, and organizational development issues
  • Worked in collaboration with various units as a strategy partner to meet performance goals
  • Generated $125K in additional revenue through training and development programs for clients
  • Introduced new systems technology to automate processes and increase communications
Jan 2007Jul 2008

Human Resources Manager

American Institute for Cancer Research

$5 Million, 100 Employee, National Non-Profit Organization         

  • Led the implementation of HR policies with an HR Assistant, Administration Manager and several direct reports supporting Facility Maintenance and Administration
  • Oversaw FMLA, LOA, compensation, recruitment, training and development, performance management, retention, and employee engagement
  • Saved $120K by streamlining and automating several processes; sustained cost-cutting analysis throughout multiple processes and procedures
  • Built a leadership development program for both middle and senior management with workshops, management and team building skills for 18 senior managers
  • Resolved two very expensive and complex employee relations issues; negotiated better healthcare benefit plan options with a 0% rate increase
Jan 2004Jan 2007

Human Resources Generalist

Target

$32 – $48 Million, 285-450 Employee,  Big Box Retailer

  • Managed daily human resource and human capital management issues with retail management, e.g. scheduling, customer service, problem resolution, performance evaluations, and leadership
  • Focused on staffing, development, engagement, rewards, and retention for 285 employees
  • During hurricanes Katrina and Rita, utilized organizational change and development knowledge and training to provide leadership to employees in transition due to the massive devastation, e.g. loss of property and displacement; assisted in navigating and executing corporate crisis management plans
  • Reduced turnover 10%; assisted in store sales of $360,000

Education

19992001

MS, Human Resources Development

Clemson University

Graduate Student Government President

19951999

Bachelor of Arts, History / Secondary Education

Clemson University

"The Tiger" Mascot, Alpha Phi Omega Service Organization, 

Skills

Employee Relations
Recruiting
Benefits
Training & Development

References

Caryne Mesquita

Professional Reference

Susan Beck

Professional Reference

Paul McGee

Personal Reference

Certifications

Jun 2008April 2021

Senior Professional in Human Resources (SPHR)

HRCI
Jun 2015Sept 2021

Society for Human Resource Management - Senior Certified Professional    (SHRM-SCP)

SHRM

Recommendations

"Rob is the consummate HR professional. I hired him and, after only one year, promoted him to Director of HR at Cohen-Esrey. Very quickly after he joined the company, he turned around a department that was in complete disarray and gained the respect of the leadership, as well as team members. His knowledge of HR is extensive, and he created new policies and processes that were greatly needed. He also did everything he could to integrate the company's new core values throughout the organization. One thing to know about this position is that not only did Rob have HR responsibilities in Kansas City, MO, but he also recruited and supported team members through his HR department in several other states, including Kansas, Iowa, Texas and many others, requiring him to be knowledgeable of their laws and regulations too. His responsibilities continued to expand as the company moved into new states each year. I enjoyed working with Rob and respected him for his great ideas and his ability to handle some of the thorniest issues in the HR arena. As COO, I appreciated his support and trusted him to always do his best for the company and its team members".  ~ Susan Beck, Cultural Transformation Consultant (former COO, Cohen-Esrey, LLC)

"I have worked with Rob for a couple of years recruiting and hiring for specialized positions outside of his daily sphere of familiarity. Rob has been wonderful at getting a clear understanding of what I was looking for and the person that would be the best fit for the position. He worked diligently to research the specifics of the position and the expected outcome for a successful candidate. Rob went above and beyond my requested expectation. He offered vital recruitment suggestions and deployed his team to assist our small operation to find the right person. 
After finding the right person, Rob was able to follow-up to make sure that he and his team met our needs and expectations. He offered coaching tools and resources available to sustain the success of the candidate and cultivate employee development. Rob offered stellar customer service and guidance in our pre- and post employee search. He is a pleasure to work with and left us with a positive experience.?" 
~ Angela Morehead, Executive Director, Preserving US, LLC

"Professional to a fault is the phrase that comes to mind when I think about Rob. I’ve had the pleasure of working with Rob at Cohen-Esrey, during which we collaborated on many projects including coming up with creative ways to recruit for open positions and overcoming negative online reviews. Above all, I was impressed with Rob’s ability to command (a tough) room and retain his composure when things got heated. He had a special way of ensuring everyone had access to the right tools and training yet never made anyone feel like a burden if they had a question. Rob knows exactly how to make every individual feel like a valuable part of the team and is always willing to help with any project. Rob would be a true asset for any company needing someone to head up their HR department." ~ Jillian Carter, Marketing Director, Cohen-Esrey, LLC

"Rob changed the way I viewed an HR department. For once in my career it felt like HR was an asset rather than just a necessity. He has a real gift in being calm and helpful during challenging times and I always appreciated the way he delivered it in layman's terms. Rather than directing everyone with only policy and handbook speak, his approach was geared more towards informing you of legal and ethical recommendations and then supporting you and your decision. Most importantly, while Rob headed up the HR department, it was the first time the construction department had a partner in recruiting. He implemented several programs and resources for finding more qualified folks and assisted with training, both in which really helped in retention. And best of all, Rob is a very good person and a pleasure to be around. People around him just seemed to get better. I highly recommend Rob for his professionalism, knowledge, energy, strategic thinking, flexibility, kindness and commitment. An upgrade to any HR team!  ~ Tom Cowan, Vice President Nexus5 Group

“Rob is one of those great HR Managers that you hear about and always wished you had. Beyond being discreet, insightful, and a fantastic communicator, Rob is well versed in HR policy and current events. Rob knew the answer to my question 98% of the time, and when he didn't he was quick to get back to me with a well-researched response." ~ Veronica Kennedy, Proposal Manager, The CENTECH GROUP, Inc. 

“Rob has proved to be a valuable asset with all matters related to Human Resource Management. He is an easy person to talk to, work with, and has always provided very insightful ways to resolve issues.”  ~ Kelly Davidson, Vice President, Contracts, THE CENTECH GROUP, Inc. 

“Rob is an amazing HR professional. He jumped right into his position at Raffa and made it 100 % better. He is a wonderful person to have on your team!”  ~ Rachel Alansky, HR Director, RAFFA, P.C. 

Professional Affiliations and Community Volunteerism

PROFESSIONAL AFFILIATIONS:

Human Resources Association -National Capital Area (DC SHRM)

Ø Past President Advisory Council

Greater Kansas City Society for Human Resource Management (SHRM-KC)

Ø Social Media Chairman; Board of Directors (2014 - 2016)

VOLUNTEER ACTIVITIES:

Ø Restore Community Church - Waldo; Guest Services Coordinator and Kid's City Volunteer 

Ø Big Brother / Big Sister of Greater Kansas City (2016 - 2017)

Ø Waldo Serve Day (Team Leader 2018)

Ø Pro Bono Human Resources Consultant (Non-profit and Start-up)

Summary

EXPERIENCED HUMAN RESOURCES PROFESSIONAL AND CONSULTANT

Resolves tough employee issues by being personable, organized, knowledgeable and versatile. Method effectively and efficiently delivers results, creates trust, and aligns HR functions with organizational goals and objectives. Known for maximizing relationships, removing roadblocks, improving communication, and motivating teams to achieve above expectation. Led as President of the Human Resource Association of the National Capital Area, and State Director for SHRM.

Expertise

Employee Relations • Employment Law • Conflict Resolution • Compensation • Benefits • Recruitment • Training & Development • Leadership Development • Coaching / Counseling • Performance Management • Compliance • HRIS • Team Building • Talent Management• Internship Programming • Union Avoidance• Hiring•Negotiations • Terminations• Recognition• Retention • OFCCP • EEO • Affirmative Action • Social Media • Blogging • Thought Advocacy

Software

ADP HR-B • ADP CostPoint • ADP Enterprise (Ev5) • Bullhorn Reach • Deltek • Google+ • Kronos • iCIMS • iConnect • Linked-InSignal • PeopleSoft • Prostaff Scheduling • Sage Abra Software • Twitter Search •  Valiant Software • All Microsoft Suite

Publications

American Business & Technology University 

Ø  June 26, 2014 Presentation/Lecture, “The Jobsearch Toolkit: LinkedIn, Twitter, Facebook & Other Social Networking" 

Washington Post Quotes

ØApril 4, 2010 Article, ““When applying 4 a job, watch ur tone” by Vickie Elmer

ØJuly 18, 2011 Article, “Dressing for Summer Success” by Vickie Elmer

"Social Networking for the HR Pro"

ØPublic Speaker, Founder & Blogger

L7Project.com, emineo HR Consulting