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Work experience

Dec 2014Present

Director, Human Resources & Recruiting

Cohen-Esrey, LLC 

$25 Million, 320 Employee, 7 Company Nation-wide Property Management, Real Estate Developer and Construction Company

Restructured department of three direct reports to adequately support 320+ employees across 7 business units.  Supervised Human Resources, Recruiting and Payroll.

¬  Promoted from Human Resources Manager within a year in role.

¬ EMPLOYEE RELATIONS: Reduced Litigation costs by $85,000 Annually

¬ RECRUITING: Implemented electronic Applicant Tracking System (ATS) and On-Boarding processes.

¬  BENEFITS: Negotiated a 10% decrease in medical benefit costs in first year of management. Negotiated 0% increase to employee medical rates two years in a row.

Apr 2013Apr 2014

Corporate Human Resource Generalist

Associated Wholesale Grocers, Inc.

$9 Billion, 3,600 Employee, 9 Division Nation-wide Wholesale Grocers Cooperative

¬  Reported directly to the VP of HR overseeing human resource functions  for over 600 employees across 9 divisions and $9 billion in annual revenue

¬  Supported Corporate HR Team providing insight and expertise for 3,600 total employees nationwide

¬  Decreased time to fill open position by more than 50%, saving thousands in wasted time, productivity and quality of hire

¬  Redesigned the hiring process which lead to a 41% increase in corporate employee onboarding

¬  Lowered healthcare costs by creating and implementing a Corporate Health and Welfare initiative

¬  Organized and led Kansas City Corporate Challenge efforts representing AWG resulting in the largest employee turn out in four previous years

¬  Wrote company’s winning Ingram’s 2013 Top 25 Best Places to Work in Kansas City submission

¬  Subject Matter Expert regarding HR practices, procedures and policies

¬  Resolved employee conflicts, complaints, grievances and consulted corporate executives on employee relations issues

¬  Performed business analysis, market research and developed succession plans, recruiting strategies and training programs

¬  Updated all employee manuals, handbooks, procedural guidelines and compliance materials

Nov 2011Feb 2013

Director, Human Resources

Capitol Concierge

$15 Million, 270 Employee, 7 Division, Nation-wide Personal Services Firm

¬  Oversaw all human resources functions for the entire concierge services company with 270 employees, 7 divisions, over $15 million in annual revenue

¬  Managed, led and directed a team of 2 reports; a generalist and a coordinator

¬  Increased HR visibility and communications by updating all employee handbooks, policy manuals and corporate guidelines which created structure and consistency

¬  Solved ongoing issues with payroll and scheduling while streamlining workflow processes

¬  Automated several HR metrics and processes such as onboarding, payroll and exit interviews

¬  Managed payroll functions and recruiting specifically the open CFO position

Apr 2010Jul 2011

Human Resources Manager

THE CENTECH GROUP, Inc.

$150 Million, 450 Employee, Nation-wide Federal Government IT & Program Management Contractor 

¬  Oversaw HR and Recruiting duties of Department of Defense contracts

¬  Managed and led two direct reports and a recruiting team

¬  Resolved a major pre-existing EEO issue within the talent acquisition and recruiting process through audits and documentation

¬  Saved over $130,000 in recruiting costs while maintaining 98% service goals

¬  Reduced employee benefit costs by $80,000 initially and maintained low costs subsequently

¬  Designed and led an extrication strategy downsizing, streamlining and reorganizing the company

Jul 2008Feb 2010

Sr. Human Resources Generalist

RAFFA, P.C.

$33 Million, 250 Employee, Top 100 Accounting & Professional Services Firm

¬  Promoted to Sr. HR Generalist within a year by using fundamental HR practices and procedures

¬  Generated $125,000 in revenue by selling training sessions to external clients

¬  Integrated and implemented new scheduling and performance management software which resulted in increased usage, earning potential and efficiency

Jan 2007Jul 2008

Human Resources Manager

American Institute for Cancer Research

$5 Million, 100 Employee, National Non-Profit Organization         

¬  Implemented and administered fundamental human resources structures which increased departmental consistency

¬  Streamlined several processes which saved over $120,000 and cut operational and production costs while managing two department budgets

¬  Developed a health and wellness program introducing employees to experts in nutrition, safety, physical and mental health

¬  Oversaw employee relations management resolving conflicts building employee confidence

Jan 2004Jan 2007

Human Resources Generalist

Target

$32 – $48 Million, 285-450 Employee,  Big Box Retailer

¬  Performed a compensation analysis which led to a 6% increase in retention and base-rate wages

¬  Led 40-team HR hurricane relief unit after Katrina and Rita to restore operations and staff stores

¬  Implemented new timekeeping, scheduling, benefits enrollment, and HRIS systems for 12 stores

Education

19992001

MS

Clemson University

Graduate Student Government President

19951999

Bachelor of Arts

Clemson University

Skills

Training & Development
Benefits
Recruiting
Employee Relations

References

Caryne Mesquita

Professional Reference

Susan Beck

Professional Reference

Paul McGee

Personal Reference

Certifications

Jun 2015

Society for Human Resource Management - Senior Certified Professional    (SHRM-SCP)

SHRM
Jun 2008Jun 2014

Senior Professional in Human Resources (SPHR)

HRCI

Recommendations

"Rob is the consummate HR professional. I hired him and, after only one year, promoted him to Director of HR at Cohen-Esrey. Very quickly after he joined the company, he turned around a department that was in complete disarray and gained the respect of the leadership, as well as team members. His knowledge of HR is extensive, and he created new policies and processes that were greatly needed. He also did everything he could to integrate the company's new core values throughout the organization. One thing to know about this position is that not only did Rob have HR responsibilities in Kansas City, MO, but he also recruited and supported team members through his HR department in several other states, including Kansas, Iowa, Texas and many others, requiring him to be knowledgeable of their laws and regulations too. His responsibilities continued to expand as the company moved into new states each year. I enjoyed working with Rob and respected him for his great ideas and his ability to handle some of the thorniest issues in the HR arena. As COO, I appreciated his support and trusted him to always do his best for the company and its team members".  ~ Susan Beck, Cultural Transformation Consultant (former COO, Cohen-Esrey, LLC)

"I have worked with Rob for a couple of years recruiting and hiring for specialized positions outside of his daily sphere of familiarity. Rob has been wonderful at getting a clear understanding of what I was looking for and the person that would be the best fit for the position. He worked diligently to research the specifics of the position and the expected outcome for a successful candidate. Rob went above and beyond my requested expectation. He offered vital recruitment suggestions and deployed his team to assist our small operation to find the right person. 
After finding the right person, Rob was able to follow-up to make sure that he and his team met our needs and expectations. He offered coaching tools and resources available to sustain the success of the candidate and cultivate employee development. Rob offered stellar customer service and guidance in our pre- and post employee search. He is a pleasure to work with and left us with a positive experience.?" 
~ Angela Morehead, Executive Director, Preserving US, LLC

"Professional to a fault is the phrase that comes to mind when I think about Rob. I’ve had the pleasure of working with Rob at Cohen-Esrey, during which we collaborated on many projects including coming up with creative ways to recruit for open positions and overcoming negative online reviews. Above all, I was impressed with Rob’s ability to command (a tough) room and retain his composure when things got heated. He had a special way of ensuring everyone had access to the right tools and training yet never made anyone feel like a burden if they had a question. Rob knows exactly how to make every individual feel like a valuable part of the team and is always willing to help with any project. Rob would be a true asset for any company needing someone to head up their HR department." ~ Jillian Carter, Marketing Director, Cohen-Esrey, LLC

"Rob changed the way I viewed an HR department. For once in my career it felt like HR was an asset rather than just a necessity. He has a real gift in being calm and helpful during challenging times and I always appreciated the way he delivered it in layman's terms. Rather than directing everyone with only policy and handbook speak, his approach was geared more towards informing you of legal and ethical recommendations and then supporting you and your decision. Most importantly, while Rob headed up the HR department, it was the first time the construction department had a partner in recruiting. He implemented several programs and resources for finding more qualified folks and assisted with training, both in which really helped in retention. And best of all, Rob is a very good person and a pleasure to be around. People around him just seemed to get better. I highly recommend Rob for his professionalism, knowledge, energy, strategic thinking, flexibility, kindness and commitment. An upgrade to any HR team!  ~ Tom Cowan, Vice President Nexus5 Group

“Rob is one of those great HR Managers that you hear about and always wished you had. Beyond being discreet, insightful, and a fantastic communicator, Rob is well versed in HR policy and current events. Rob knew the answer to my question 98% of the time, and when he didn't he was quick to get back to me with a well-researched response." ~ Veronica Kennedy, Proposal Manager, The CENTECH GROUP, Inc. 

“Rob has proved to be a valuable asset with all matters related to Human Resource Management. He is an easy person to talk to, work with, and has always provided very insightful ways to resolve issues.”  ~ Kelly Davidson, Vice President, Contracts, THE CENTECH GROUP, Inc. 

“Rob is an amazing HR professional. He jumped right into his position at Raffa and made it 100 % better. He is a wonderful person to have on your team!”  ~ Rachel Alansky, HR Director, RAFFA, P.C. 

Professional Affiliations and Community Volunteerism

PROFESSIONAL AFFILIATIONS:

Human Resources Association -National Capital Area (DC SHRM)

Ø Past President Advisory Council

Greater Kansas City Society for Human Resource Management (SHRM-KC)

Ø Social Media Chairman; Board of Directors

VOLUNTEER ACTIVITIES:

Ø Restore Community Church - Waldo; Guest Services Coordinator and Kid's City Volunteer 

Ø Big Brother / Big Sister 

Ø Waldo Serve Day (Team Leader)

Ø Pro Bono Human Resources Consultant (Non-profit and Start-up)

Summary

EXPERIENCED HUMAN RESOURCES MANAGER

Resolves tough employee issues by being personable, organized, knowledgeable and versatile. Method effectively and efficiently delivers results, creates trust, and aligns HR functions with organizational goals and objectives. Known for maximizing relationships, removing roadblocks, improving communication, and motivating teams to achieve above expectation. Led as President of the Human Resource Association of the National Capital Area, and State Director for SHRM.

Expertise

Employee Relations • Employment Law • Conflict Resolution • Compensation • Benefits • Recruitment • Training & Development • Leadership Development • Coaching / Counseling • Performance Management • Compliance • HRIS • Team Building • Talent Management• Internship Programming • Union Avoidance• Hiring•Negotiations • Terminations• Recognition• Retention • OFCCP • EEO • Affirmative Action • Social Media • Blogging • Thought Advocacy

Software

ADP HR-B • ADP CostPoint • ADP Enterprise (Ev5) • Bullhorn Reach • Deltek • Google+ • Kronos • iCIMS • iConnect • Linked-InSignal • PeopleSoft • Prostaff Scheduling • Sage Abra Software • Twitter Search •  Valiant Software • All Microsoft Suite

Publications

American Business & Technology University 

Ø  June 26, 2014 Presentation/Lecture, “The Jobsearch Toolkit: LinkedIn, Twitter, Facebook & Other Social Networking" 

Washington Post Quotes

ØApril 4, 2010 Article, ““When applying 4 a job, watch ur tone” by Vickie Elmer

ØJuly 18, 2011 Article, “Dressing for Summer Success” by Vickie Elmer

"Social Networking for the HR Pro"

ØPublic Speaker, Founder & Blogger

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