Technical Support Representative
Provided technical support to customers over the phone ensuring their services are fully operational and current issues at hand were taken care of as soon as possible. Verified that cable converter boxes, cable modems, and telephone modems were operating properly by verifying signal levels were in appropriate ranges. Verified computers were able to operate on the provided cable Internet service by checking basic TCP/IP settings, hardware compatibility, and testing network connections with built in windows tools. I additionally helped establish home networks by guiding them through equipment setup procedures. I developed the ability to deescalate frustrated customers and provide an outstanding customer experience. I have received feedback on a monthly basis on how knowledgeable and helpful I was in assisting them.