Summary

My strong customer service and direct sales background coupled with my love of writing and ability to play on words is a perfect fit for any professional or business that is looking for a personal touch to your social media efforts. 

By building relationships, seizing opportunities and accepting new challenges; my efforts pay off with measurable results from concept to completion.  If you are looking for a self-starter with a "can-do" attitude to help achieve your social media goals; then we should connect.

Work History

Work History
Apr 2015 - Present

Virtual Assistant | Social Media Manager

Freelance

My assignments vary on a daily basis depending on the needs of the client.  Ultimately, that is my experience:  Customer Satisfaction.  I use my broad and transferable skill-set acquired from formal education, practical experience and personal skill development to meet the needs of others.  

Nov 2015 - Present

Senior Account Executive

Digital Texas

Digital advertising sales and campaign strategies for local businesses, large and small.  Duties also include event participation, promotions and blogging.  

Nov 2011 - Feb 2015

Customer Service Specialist / SAP: SD MM PP HR

Halliburton Energy Services / dba fann instrument company

Successfully mastered each role of the department from Internal sales to Distributor / 3rd party sales.  Identified process weaknesses, championed for continuous improvement.  Accepted various assignments including:  Accounts Receivables which were reduced to as low as 2% outstanding which held the best record for the entire corporation during my coverage; MisShips and Returns were stream-lined after years of inattention; corrected numerous material number issues relating to inaccurate descriptions, UoM issues and O/O.  Continuously received recognition for my communication skills and customer satisfaction.  

Aug 2006 - Nov 2011

Global Service Coordinator/SAP: SD MM PP HR

Halliburton Energy Services / dba fann instrument company
Upon completion of the SRN database to supplement the special needs of the Global Service and Repair departments, I accepted a promotion to support  the on-boarding of the Service technicians.  My role included travel arrangements, Visa/Passport coordination, productive hours tracking, material handling, and customer support for both internal and 3rd party.  My projects involved streamlining materials, creating billing scenarios between Production Orders and across company code internal billing and coordinating vendor returns.  Complimented on my technical writing skills and procedure enhancements.  
Oct 2005 - Aug 2006

Sr. Administrative Assistant: SAP: SD PP HR

Halliburton Energy Services / dba fann instrument company
With the success of my previous scheduling projects, I was recruited to build a MS Access database for a division that was still receiving goods on a paper log and no inventory management or materials tracking process in place.  I took on the time-keeping. accounts payables and office management during a pivotal time for the company.  
Dec 1999 - Oct 2005

Repair Coordinator

Halliburton Energy Services / dba Security DBS -(Fixed Cutter)
In this role, I created MS Access Scheduling systems, and RMA procedures as well as became the Process Expert Network representative for the Customer Service role during the SAP role out.  It was my responsibility to handle all customer requests, materials management and billing and everything else that might have presented itself.  Maintained a 95% PK consistently as the repair division continued to out perform other product lines due to downturn in new builds.
Mar 1998 - Nov 1999

Production Assistant

Halliburton Energy Services / dba Security DBS -(Fixed Cutter)

Calendaring, Conferences, Messaging, Reporting, Time-keeping, Writing, Developing, Budgeting, On-boarding, Prioritizing, Ordering, Organizing, Coordinating-all things clerical. ISO-9001:   Quality, Editor and Digital Imaging

Education

Education
2015 - Present

Social Media Manager

Self-Study
paidsocialmediajobs.com; hootsuite
2002 - 2005

Pending BAS

University of Houston
Communications major/ Philosophy minor
1998

AAS - Legal Assisting

NHMCCD - Currently Lonestar
General business studies with a focus on Law and graphic designs. 
Phi Theta Kappa 

Skills

Skills

Digital Media Sales, Quotes, Promotions, Events and Customer Retention

Digital Photography:  Lightroom and Foap

MS Office:  Word, Access, Excel, Power Point, Project

Certifications

Certifications
Jul 2015

Hootsuite Certified Professional

Hootsuite Media Inc
https://learn.hootsuite.com/social-media-consultants/69421