As a skilled professional with more than 15 years experience in Project Management and 5+ years in Electronic Data Interchange in the Health Care Environment, my goals include obtaining a position in the Health Care Industry in a Compliance, Project Management or EDI Mapping/Subject Matter Expertise.Having worked in multiple industries a Project Manager, Health Care far exceeds my interest in any other area.  The use of technology in this industry is growing and my skills will benefit any Health Care organization by providing the flexibility to manage and lead a diverse customer, vendor and/or employee base.I am a customer advocate recognized for honesty, integrity and building strong, lasting relationships at all levels.My customer services skills ultimately compliment my comprehensive operational background in Project Management, Business Analysis, Communication and Process Improvement.

I specialize in large cross-functional projects that include process improvements and cost reductions.  In addition, I have the capability to manage multiple projects and tasks and meeting or exceeding customer expectations.

Work History

Work History
Apr 2009 - Present

EDI Specialist

Acclaris, Inc.
  • Completed EDI mapping requirements for a flexible spending product requiring a new EDI path which included Institutional Claims (837 I), Professional Claims (837 P) and Enrollment (834) files.
  • Assisted in the configuration of a translation tool that also provided Acknowledgements (.997).
  • Provided research and analytical skills to assist in the development of database procedures to load the new EDI data into the existing database. 
  • Determined the correct code sets to be used and cross-referenced those code sets to the proprietary categories.
  • Determined the proper telecommunication protocols and pathways for incoming and outgoing data and reports.
Jul 2004 - Mar 2009

Manager of Communications, Process Improvement, Enrollments and Remit Implementation

RelayHealth, a McKesson Company
  • Managed internal and client Provider Communications and Compliance for RelayHealth, a McKesson Company, which is the nation's leading health care services company that touches virtually every aspect of health care.  RelayHealth Provider assists thousands of hospitals and providers in increasing their cash flow and has an employee base of over 2,000.
  • Identified immediate cost reductions through operational communication improvements by collaborating with clients, increasing the speed of communication to the customer regarding industry and software compliance and payor issues to prevent interruption of service to clients.  This also improved the customer experience which was widely recognized by several customers during a variety of surveys (KLAS included).
  • Instituted free trainings on compliance and regulatory issues as a service to our internal staff members as well as our customers and vendors.Customers, vendors and employees complimented both the training and my knowledge and professionalism repeatedly by providing me ThankQs (an internal recognition program (received 10 in 2008), mentioning my name in surveys (KLAS and Omega) and providing feedback to my supervisor(s).  Issues ranged from HIPAA, SOX issues to Medicare, Medicaid, X12 and Payer regulations.
  • Assisted the company in a more streamlined approach to upcoming regulatory issues by creating an  Advisory Board to determine next steps regarding changes in the Industry and then facilitating the requirements and design discussions with the subject matter experts and the programming staff.  I also led trainig on all compliance and regulatory changes.  One of the larges projects I led through this new process included NPI which was received very well by our customers and internal staff members.
  • Increased assurance of provider enrollment before implementation by approximately 25% with customers by streamlining the enrollment process and instituting project management processes and procedures.
  • As Co-Chair of the Employee Opinion Survey Committee (EOSC) for two years, assisted in increasing employee satisfaction by 25% in areas such as communication, performance management, and training.
  • Managed a team of 12 business analysts, enrollment coordinators and implementation coordinators.
Feb 2004 - Jul 2004

IT Project Manager
  • Leveraged previous Process Engineering and Project Management experience to provide comparable services for a start-up company that went public during the first 3 months of employment.  Intersections services over 8 million consumers worldwide and hundreds of financial institutions.
  • Assisted in the process documentation for the Project Management Office (PMO).
  • Focused on understanding and modifying current business processes in order to generate more effective reports for consumers, financial institutions and management.
  • Developed relationships with every department during daily operations to gain buy-in for the development of more mature PMO and metric gathering procedures for report generation.
  • Identified the need and participants for a reports best practices team intent on identifying data requirements for management reports.
Feb 1999 - Jan 2001

Programmer/Analyst/Project Manager/Manager

RSIS, Inc.
  • Managed a team of 20 programmers, project managers, analysts and designers at the Office of Naval Research (ONR) for a nationwide organization specializing in test and evaluation, systems engineering and research for the federal government.
  • Managed a variety of projects and project teams to automate the Procurements System, the Intellectual Property Management System and much more via the implementation of Oracle Financials (eBusiness Suite), Oracle Forms and Reports, Crystal Reports, Microsoft Access, SQL, SQL Plus, etc...
  • Organized a cross-functional best practices team of high-level subject matter experts and leaders to enable my team and myself to scope projects, gather and write both business and functional requirements, develop and gain acceptance on design documentation and user testing docs, etc…

Additional Work History Available if required.Includes but is not limited to:

·Microsoft Access Programmer, IRRC, Washington DC

·Microsoft Access Programmer/Consultant, Nextel Corporation, McLean VA

·Manager of IT, Bonner and Associates, Washington DC

·Senator James M. Inhofe, Systems Manager and Legislative Assistant, Washington DC

·Executive Assistant, Bureau of Indian Affairs – Law Enforcement, Washington, DC

·Executive Assistant, Congressman James M. Inhofe, Washington, DC


1990 - 1991

Executive Assistant

Career Point Business School
1989 - 1990


Rogers State College
1988 - 1989


Northeastern A&M College