Work History

Work History
Mar 2007 - Oct 2011

Support Analyst

Asyst International
Experience in service users (clients) internal and external companies, both remotely (screenshot) as by phone and in person. Reporting depreciation and equipment for presentation to management, Board of Directors and President. I worked also actively in the implementation of the ISO standards 9001 and its guidelines since the beginning. Stop treatment facility with VIP users and critical users (Executive Board and Presidency). Ease of personal and professional relationships at all levels. Companies which have and had the opportunity to work: Sky-Directv-entertainment/Sodexho-Restaurants/Insurance/Insurance Marine Kimberly of Brazil – Papel e celulose/Bridgestone of Brazil – tire industry.
2009 - 2011

Technical Support Analyst

Bridgestone do Brasil
Experience in service users (clients) on internal and external company, remotely (screenshot) by phone and in person. Reporting depreciation and equipment for presentation to management, Board of Directors and President.
May 2005 - Mar 2007

Leading Graphic Production

Xerox
Managing sites with active control, inputs, performance reporting, administration and development of people. Technical support and training to users for monochrome or color multifunction equipment to small, medium and large. Team Management-Control of: assets/parts, tools, performance, and performance products. Development and maintenance of related controls directly the needs of customer information related to document production

Skills

Skills

XP

VPN

Microsoft Exchange

Active Directory

Operating Systems

Education

Education
2007 - 2010

2010

UNIESP

Portfolio