Senior management professional with 15 years experience in R&D leadership, business management, with 11 Million dollar P&L responsibility, and Multi-site and international management experience. Expertise in B2B high-tech products, service and support, service business development, personnel management, and R&D management. Proficient in capturing sales growth. Dynamic leadership skills with a history of developing and dramatically improving teams
May 2005 - Present
Business Manager, Service & Customer Support
P&L responsibility for $11M service and support business including: technical phone support, field support, spare parts sales & support, depot repairs, machine upgrades, and training.
Feb 2004 - May 2005
Vice President, Customer Support and Implementation
Responsible for the organization providing all worldwide customer support activities of a $20 Million dollar business unit providing process monitoring and temperature control equipment to the plastic molding industry.
Jan 2003 - Feb 2004
Director of Customer Support and Implementation
Responsible for the organization providing all worldwide customer support activities of a $5 Million dollar B2B business unit providing process monitoring to the plastic molding industry.
Apr 2000 - Jan 2003
Director of Material Technology
Directed development projects and management teams for this worldwide service leader in advanced material property testing. Led B2B services organization and directed R&D functions for self-funded corporate lab groups in the United States and Australia.
Jun 1998 - Apr 2000
Led contract material testing services and developed new polymer testing techniques to meet industry needs while developing lab teams for this global testing facility. Focused on contract testing and ensured lab capabilities met requirements of computer aided engineering technology advances.
Oct 1993 - Jun 1998
Lead Engineer/ Laboratory Technical Manager (acting)
Managed all technical and operational aspects of contract testing services. Led analytical test method and instrument development projects.