Summary

Information Technology Management

Accomplished and recognized Information Technology Consultant and Executive with broad experience in leading the development and commercialization of innovative solutions for such complex business operations as new digital media and entertainment services, management of global relocation services, and administration of healthcare benefits.  Well-rounded, visionary leader with the proven ability to recruit and lead talented, high-performance, multidisciplinary teams.  Extensive experience in creating business relationships and blending focused technology solutions that positively impact and support operations, sales, and revenue. Core competencies include:

Technology Strategy, Software Development and Infrastructure Management Media Enablement, Content Management and Online Communities Demand Creation

Business Development and Account Relationship Management

Business Operations and Strategic Sourcing

While with Saddleback Church, provided overall leadership meeting the technology and media demands for the global expansion, including support of corporate requirements. Provided vision and leadership for developing and implementing IT initiatives and supported these initiatives in a hands-on manner. Participated in developing the framework for the 12-City Peace Plan Strategy (Strategic Imperatives, Owners, Processes, Operational Governance), Budget, Executive Presentations and Intel Gathering. Assisted with defining strategy, specifications and support for the unprecedented "Church in a Cloud" software solution. Researched, selected, negotiated contracts, implemented and trained staff on a solutions such as the Customer Relationship Management (Salesforce and Formsite), Project Management (Smartsheet), Social Media Management (Radian-6), Content Management (Composite C1), Media Asset Management (Levels-Beyond and Kaltura), Learning Management (Litmos), Google Enterprise Applications, and Scrum for Agile Development (Microsoft TFS 2012).

While with Deluxe, the Carson Entertainment Group issued a press release in August 2010 about a new B2B website we developed giving authorized user's unprecedented access to the entire Tonight Show starring Johnny Carson library. 30 years of the show was digitized, organized, transcribed and made keyword searchable by all guests, bits, performances, commercials or any word anyone uttered. With the issuance of the press release, there has been some very positive news stories in Variety, The New York Times, The LA Times, The Toronto Star and a piece on the NBC Nightly News, such as:

Los Angeles Times (Front Page): 

http://www.latimes.com/entertainment/news/la-et-0811-carson-20100811,0,7443493.story

New York Times (Arts Section): 

http://www.nytimes.com/2010/08/11/arts/television/11carson.html?_r=1&hpw

NBC Nightly News with Brian Williams (Ann Curry): 

http://www.msnbc.msn.com/id/3032619/#38667034

Speaking Invitations

·Association of Moving Image Archivists, Philadelphia, PA – Nov 2011 – “Manage and Migrate from Physical to Digital, and Maximize the value of Preservation and Access Strategies”

·Museum Computer Network, Austin TX – Nov 2010 – “Rich Media Access Enablement Strategies”

·Access Executive Network, Los Angeles, CA – Oct 2010 – “Heeere’s Johnny”

·The Reel Thing XXVI, Hollywood, CA – Aug 2010 – “Preservation and Access of Legacy Archives”

·Iron Man 2 the movie prerelease at AMC Century City 15 Theater, Los Angeles, CA, sponsored by Mark Jobson at Coresite – May 2010 – “Digital Asset Management”

Community Service

·Mentor – American Corporate Partners (ACP) – Provide counseling, guidance, and networking with professionals for a US Marine Veteran from Camp Pendleton transitioning from the armed services to the civilian workforce.

·Board Member – Olympic Sports Documentary – Cover the 1984 Los Angeles event “Passing the Torch”, sanctioned by the US Olympic Committee to be aired in 2012 for feature film theatrical and televised on releases.

·Board Member – Access Executive Network (AccessEN) – Provide leadership to create and sustain a safe forum for executives to openly share business strategies in Los Angeles. Dedicated to giving back to the community and supporting local charities.

·Awards Committee Chairman – Association of Moving Image Archivists (AMIANET) – Administer awards, scholarships, fellowships, and internships among individuals and organizations associated with the acquisition, description, preservation, and use of moving image materials.

·Co-Founder – Orange County Education Advancement Network (OCEAN) – Jointly created a technical and educational computer users group for the IBM Midrange Computer serving approximately 1,000 members.

·President – Orange County Lotus Notes and Domino Users Group – IBM Collaborative Software solution.

·President – Orange County Chapter of the Flying Samaritans – Provided free health care and education services to rural residents of Baja California, Mexico. Flew doctors and support personnel to remote clinics in private aircraft.

Work History

Work History

Consultant and Business Solutions Provider

Allied Van Lines

The largest and most well-known van line in America, a division of Sirva with $4.6B in revenue

Consultant

Sold the company on developing a complete commercial suite of software solutions for the relocation industry while retaining ownership of the intellectual property. The system, built on the IBM Lotus/Domino platform included relocation operations, workflow, expense management, tax gross-up calculations, Website generation, billing, and reporting.

Jan 2012 - Present

Consultant

Saddleback Church

An evangelical Christian church founded in 1980 by pastor Rick Warren, serving more than 200 ministries and expanding into 12 global cities (Amman, Bangalore, Berlin, Buenos Aires, Freetown, Hong Kong, Johannesburg, London, Manila, Mexico City, Moscow, Tokyo). Weekly church attendance averages over 20,000 people, currently making it the seventh-largest church in the United States.

  • Responsible for the Peace Plan website, which is a church-to-church strategy to mobilize ordinary members to do normal tasks that make a difference in the world. The goals of the portal are to turn an audience into an army, consumers into contributors, and spectators into participators in response to the giant problems affecting billions of people such as poverty, disease and illiteracy. Brought software development in house and deployed 10 significant enhancements in 9 months.
  • Developed specifications for a Communications / Situation center including technology tools to monitor and track developments worldwide in real-time 24/7.
  • Gathered requirements from ministries, designed and presented (wire-frame) stories for a new global mobile app on Spiritual Health Assessment. Produced webinars for Intelligence Gathering of 12 Global Cities and managed volunteers to assist with the technology, education, training and capturing of strategic information. Advocated the IT vision via regular written and in-person communications and authored quarterly status reports which highlighted the progress of foundational strategies, plans and programs for planting 12 churches in 12 cities in 2012.
  • Traveled as needed to assist, recruit and lead talented multidisciplinary teams and strengthen local relationships. Led a mission trip to Berlin. Managed the Worldwide Photography Ministry. Designed and implemented a content development and distribution pipeline strategy. Produced "Tell Your Story" videos of lay-led mission trips for social media and historical purposes.
Feb 2007 - Aug 2011

Deluxe Archive Solutions and Deluxe Consulting Group

Deluxe Laboratories

A solutions provider for the storage, retrieval, manipulation, enhancement, and distribution of film and digital media, the firm has annual revenues exceeding $1.5B.

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Director of Business Development, Deluxe Archive Solutions, 2009–2011

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Established and managed strategic channel relationships, expanded business opportunities, implemented policies, improved processes, and strengthened relationships for a new digital archiving service. Provided thought leadership on media services such as element assessment, restoration, preservation, and access-enablement strategies.

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·Secured a relationship with the Carson Entertainment Group which led to the foundational portal implementation that gives authorized users unprecedented access to the entire Tonight Show starring Johnny Carson library for revenue generating opportunities. Led the digitization, organization, transcription and development of a keyword searchable database categorized by monologues (2,595), guests (8,002), performances (16,276), commercials (19,434) or any word uttered (25 million words of metadata added at 99% accuracy). The results were positive with flattering news stories in The LA Times (front page), Variety (front page), The New York Times (arts section), and an informative closing segment on the NBC Nightly News with Brian Williams (and Ann Curry).

·Assumed responsibility for business development when the new division had no customers and formed new relationships with such academic, museum, corporate, sports, and faith-based organizations and personality groups as Johnny Carson, Will Rogers, Lily Tomlin, Polo Ralph Lauren, UCLA, the National Religious Broadcasters Association, the Ultimate Fighting Championships, World Vision International, and Boeing to generate revenues in the multiple millions of dollars.

·Developed new media business models and market segments, produced pipeline, penned proposals, negotiated deals, and established long term partnerships. Consulted, advised, positioned, sold, and implemented strategic value-add services to small and large content owners.

Director, Consulting Group, 2007–2009

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Recruited to manage a startup division that supported the industry transition from film to fully digital production, management, distribution, and archival pipeline. Had overall P&L responsibility and developed and managed service, capital, and operating budgets.

·Grew the business to profitability with $2M in revenue the first year and achieved 20% EBITDA growth in the second year.

Sep 2004 - Jul 2006

Vice President Operations, CIO

Paragon Global Rresources

A provider of corporate relocation services with $35M annual revenue, offering a full range of real estate and financial services, and managing $500M in assets.

Led technology initiatives and directed operations of a firm with 210 employees and 33 global corporate organizations as clients. Managed a $5.5 million portfolio, 8 direct reports, 45 employees, and 52 indirect reports in development and maintenance of digital assets, databases, repositories, infrastructure, support, vendor relationships, and policies. Ensured that solutions were available, reliable, secure, and effective while managing the relocation operations and client accounting divisions for West Coast customers.

·Established an offshore software-development office in Bangalore, developed a successful insourcing/outsourcing model; and used such formal methodologies as Six Sigma, Information Technology Services Management (ITSM formerly ITIL), RUP, Agile, and Object-oriented and Zachman frameworks to reduce the software development capital budget 71% ($917,000) in 12 months.

·Implemented six core business solutions on time and within budget inside 18 months, which included:

oCRM SalesLogix solution by SAGE to acquire, retain, and develop profitable customer relationships resulting in $30 million estimated revenue for 2006 (26% increase).

oAbra HR benefits administration solution by Sage for employee self-service of time-off and training requests.

oK2 and SharePoint for document management, scalable information sharing and global collaboration.

oHeat by Frontrange service help desk solution for reporting incidents, initiating projects, and reducing staff and costs while elevating technical service and support.

oMitel telephony systems including VOIP in four diverse locations with no service breaks.

oNetwork Appliance solution in two locations; achieved 100% uptime and improved data protection.

·Spearheaded eCommerce solutions to improve customer relations and reduce staffing costs $250,000.

·Designed a global, web-based content management system fully compliant with Safe-Harbor requirements and providing clients and employees with real-time access to well-organized relocation, policy, and expense information via a seamless, single-account login.

·Conceived and implemented strategies for portfolio management, business continuity, regulatory compliance, and personnel management that led to expansion into competitive European markets.

·Implemented Oracle SML invoicing.

·Implemented a Corporate Steering Committee and redesigned internal processes to monitor and evaluate projects and align initiatives with corporate strategy and achieved return on investment. Completed SAS 70 Type II Audit verification.

·Designed, implemented, and supported electronic invoicing using Oracle SML documents for the Oracle 9i database based on W3C XSL-FO standards; created an extract, transform and load (ETL) solution for transmitting employee reimbursement expenses to payroll for tax liability computations and sent XML, EDI, and text files to ADP, PayChex, MAS 90 ERP, and other custom legacy payroll systems.

·Leveraged commercially available solutions (COTS) and leading web-based tools such as Adobe Dreamweaver, including open source products such as Wordpress, MYSQL, HTML, and CSS.

·Delivered 100% client retention with 96% customer satisfaction and 12% revenue growth.

Jan 2000 - Sep 2004

Vice President, Information Technology

Access Relocation / Newport Mobility

A startup global relocation company funded by Cosco, Canada.

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Directed technology, accounting, finance, and operations for this technology, managing costs, cash, payroll, billing, forecasting, and budgeting. Led a transition from Access to Newport and determines office site selection, data center lease negotiations and buildout, and staffing. Established and managed financial, banking and vendor relationships.

·Developed a comprehensive business-planning system tied to annual compensation and bonus structure, a cash-management system to maximize the use of funds and interest income.Directed the implementation of an extract, transform and load (ETL) batch transactional processing solution.

·Established Newport Mobility with an aggressive strategy to gain critical mass and compete in southern California.Assumed a key role in the startup development and implementation of operations, finance, and IT.

1995 - 1999

Partner

Tully Systems

An IBM business partners and value-added reseller and systems solutions provider.

Partner

Managed the design and commercial deployment of an integrated suite of software solutions for dental providers that automated diagnostic and treatment plans, verified patient eligibility and predetermined benefits in real-time, sent digitized charts and x-rays from an office to insurance companies (DHMOs, PPOs, TPAs), automatically scheduled appointments based on procedure content, submitted electronic claims, and received immediate direct deposit payments. Provided professional services such as IT consulting, business process consulting, entity relationship and activity modeling, migration and conversion, software design and development, education and training.

1993 - 1995

Consultant

Toshiba Medical Systems

A leading global developer of medical imaging equipment.

Consultant

Developed the service support center software that provided 24-hour support of cardiology- and radiology-imaging medical equipment. Features included same day delivery of parts from warehouse and distribution centers, forecasting failures to schedule preventative maintenance during normal working hours with replacement parts in hand, dispatching, billing, and assisting on-site engineers with technical support.

1982 - 1995

Owner / Consultant

Strategic Data Services

An IBM business partner and systems integrator.

Owner / Consultant

Managed large and small software development projects for such firms as Apria Healthcare, Lake Forest, CA; Premier Relocation (Weyerhaeuser), Irvine, CA; Hines Horticulture Nurseries, Irvine, CA; Johnson & Johnson, Ontario, CA; Knott’s Berry Farm Foods, Placentia, CA; Irvine Corporation, Irvine, CA; and Mattel, El Segundo, CA, Germany, France, England; Joseph Izzo & Associates.

Education

Education