Download PDF

Skills

Professional Experience
  • Monitor Business Unit Web Applications and components in Data Center • Respond to and validate email alerts triggered from various errors • Test/fix C++ based Scripts for various Business Units with HP Mercury Loadrunner tool • Assist Sr. Applications Developer creating/maintaining Telescope Application for Data   Center Analyst • Train Data Center Analyst on Mercury Monitoring tools • Create troubleshooting procedure document for Data Center to model • Telecom Tech Support • PC Refresh/Deployment Projects • Complete moves, adds, and changes on Nortel Options 11-81C Meridian PBX systems • Perform backups on Nortel Options 11-81C switches and voicemails  
Technical
  • Software: H.P. Mercury B.A.C., Sitescope 9.0, and Loadrunner • C++ based Scripts • Operating systems: Windows XP • Programming Languages: Basic HTML and PHP • Databases: MySQL • Office Applications: Microsoft Word, Excel, Powerpoint and Outlook • Nortel Options 11-81C • Meridian PBX Systems  

Work experience

20002004

Systems Analyst

19992000

Nortel Telecom Programmer

Education

2009Present

PHP/MYSQL

19811983

Undergraduate Classes

QUALIFICATIONS

10 years in technical support

environments

Experience administering and

training users on

Monitoring/Testing Software

for web applications

Develop sustained

relationships with internal and

management employees

Promoted from Availability

Analyst to System

Administrative Associate

Promoted from Telecom Help

PROFILE

Experienced Systems Administrative Associate familiar with Testing, Monitoring, and Trainingwith a variety of tools, languages, and programs seeking opportunity to apply said expertise in an employment setting that provides challenges and opportunity for advancement.

REFERENCES

Excelent References Available Upon Request.