Mr Robert Ritchie

Work History

Work History

Customer Service Advisor

Ikea Contact Centre

As a customer service advisor I was responsible for the delivery of excellent customer service as well as delivering to the customer a feeling of fulfillment and trust. I was also responsible for handling customer resolution calls on a daily basis.

Other key responsibilities:

  • Delivery of outstanding customer service and decision making skills.
  • Team Building and excellent listening and evaluation skills.
  • Ability to work under pressure and on own supervision.
  • Time management skills, answering calls within agreed timescales and completing tasks to set targets whilst completing other administrative duties.
Mar 2009 - May 2010

Care Manager, Rotherham Borough.

Sue Ryder Care at Home Services

Care Manager for Rotherham. Maternity Cover.

As care Manager for the charity I was responsible for the delivery of the day to day care and the management of the care workers who deliver the care directly to the clients within their own homes. I was also responsible for the recruitment and the daily management of all care workers for the area of Rotherham.

Other key responsibilities:

  • Absence and Sickness Management. Making sure poor time keeping and absence is kept to a minimum to maintain continuity of care for our clients and also the benefit of the charity.
  • Recruitment and Training. Making sure all care workers received company induction as a basic measure as well as other mandatory training.
  • Regular Review and Monitoring. Making sure all files and data relating to training and absence are up to date and reviews done regularly.
  • Team Building and Rapport. Making sure care workers had regular nights out with management as well as day excursions to bring the whole team together.
Mar 2006 - Mar 2009

Charity Director, Administrator, Charity Fundraiser and Lead Counsellor

Mexborough Community Partnership Charity

Working on and part time voluntary basis and a part time employee for a community based charity in the heart of Mexborough. My role involved working in a committed and dedicated team where I was responsible for making initial contact with local companies, local newspapers and radio stations to plan, organise and host community based events. I also set up and ran the charities counselling service offering practical support and advice and also emotional support to clients with personal, financial and also addiction problems as well as mental health problems.

Other key responsibilities:

  • Promote company and charity services to local community.
  • Plan and organise and deliver in house and public events to attract more service users and increase client base.
  • Improve customer contact strategies and organise a self development strategy for new starters and volunteers.
  • Make sure all the finances, accounting and company files were in order for inspection by charities commission and accountants.
  • Monitor and improve volunteer retention strategies.

Education

Education
Jun 2011 - Jan 2011

Level 2 Award for Personal License Holders

Highfield Training & Awarding Body.

Level 2 Professional award for personal license holders qualifying me to operate, manage and maintain a public house.

Nov 2009 - Nov 2009

Emergency First Aid Trainnig Course.

Emergency Response Training – Emergency First Aid Training
Nov 2008 - Nov 2008

Level 2 Food Safety Award

Chartered Institute of Environmental Health.
Nov 2003 - Nov 2005

Level 4 Counselling Diploma

The Open College - Birmingham

Summary

Current Employment:

The Falcon Public House. 12, Main Street, Mexborough. S63 9DW.

May 2010 to Present.

Part Time Bar Supervisor / Manager.

As a bar supervisor / manager, I was responsible for the day to day management and running of the pub whilst making sure regular and new customers were made to feel welcomed and enjoyed the friendly and welcoming atmosphere created by the bar team.

Other key responsibilities:

  • Opening and Closure of the Public House. The setting of the building alarm and cash storage in the safe.
  • Cellar Management. Cleaning lines on a weekly basis, stock rotation, and delivery of cask, keg and bottled products.
  • Bar Hygiene and Maintenance. Making sure the bar was kept clean and hygienic and all glass cleaning machines were fully operational and clean at all times.
  • Stock Rotation .Handle deliveries of keg and cask products and when stock replenishment was needed which was on a daily basis.
  • Cash Handling. Making sure all tills was holding the correct float and the correct amount of takings were banked on a daily basis and the correct paperwork was completed in line with the brewery instructions.
  • Following the licensing laws in relation to the licensing act 2003
  • Cleaning and Safety. Making sure the cleanliness of the bar and building was at a very high standard and also deliver first aid as and when needed.
  • Overseeing the emptying of game machines and pool table on a fortnightly basis and also handle any general customer enquiries as well as organising the repair of game machine and pool tables.

Custom

References:

Availabel on Request.