Robert Headley

Work History

Work History
Apr 2007 - Jul 2007

CSR

Consolidated Market Response

·Processed incoming information requests

·Scheduled customer appointments and consolations

·Provided excellent customer service

Clients included: Discus Dental, Pella Windows, Invisalign

Jul 2004 - Oct 2006

Qually Assurance Monitor

Teleservices Direct

·Monitored sales agents for client standards

·Verified sales calls

·Third party verification of sales

·Responsible for sales retention and escalation

·Recognized for exceeding verification and retention standards

·Organized filing system

·Demonstrated strong problem solving and conflict resolution skills

·Received certificate for excellence in product knowledge

·Processed credit card verifications

Client: DirecTV

Jul 2003 - Apr 2004

CSR

Aegis Communication

·Processed inbound and outbound sales calls

·Utilized computer data entry to process customer orders

Clients included: AT&T, AOL, and Ticketmaster

Jul 2001 - Aug 2002

CSR

Aegis Communications

·Processed inbound and outbound sales calls

·Utilized computer data entry to process customer orders

Education

Education
Jan 2007 - Present

Business Administration

Ivy Tech Community College