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My Business Philosophy

I feel that each business has a story to tell, and that it is the job of an integrated marketing specialist to effectively communicate that story to a target audience.  Beyond just telling the story, though, it needs to be told in a way that will reach out and draw in the target audience.  In terms of a narrative, the story needs a hook.

I give business stories a hook.

Education

2011Present

Bachelor of Arts, Strategic Communications

National University
  • Received Certificate of Excellence in Scholarship.
2010Present

Toastmasters International
  • Awarded 2011 Toastmaster of the Year (Club Level).
  • Obtained Communication Education Award: Advanced Communicator Bronze.
  • Obtained Leadership Education Award: Competent Leader.
  • Served as 2011 Vice President of Membership.

PR Campaign

Interactive Campaign

Advertising Campaign

Powerful Presentations

Mediated Messaging

Portfolio

Work experience

2010Present

Technical Support (Loan Toolbox)

Mortgage Success Source (United Communications Group)
  • Resolve member concerns related to contacts in their Platinum Marketing account.
  • Use GoToMeeting to assist members with exporting contacts from variety of LOS programs.
  • Scrub Excel files to maximize contacts uploaded to Platinum Marketing account.
  • Keep notes of all member conversations in NetSuite CRM.
20092010

Member Services Representative (The Mortgage Market Guide)

Mortgage Success Source (United Communications Group)
  • Worked in round robin satisfying customer needs and complaints.
  • Kept up-to-date notes of conversations with clients in NetSuite CRM.
  • Charged customers for renewal of subscriptions and events. 
20072009

Implementation Advisor (Mortgage Mastery University)

Mortgage Success Source (United Communications Group)
  • Directed members to content to match their current business needs.
  • Satisfied general, inbound needs and complaints for members under my assignment.
  • Charged customers for materials in warehouse, and renewal of services through ISIS CRM.
20062007

Production Partner to Division Manager

Mortgage One Lending
  • Worked directly with clients from initial contact through loan closing. 
  • Processed loans, satisfying conditions and closing loans smoothly. 
  • Managed database contacts and daily calendar using ACT software.
20052006

Production Partner to District Manager

GMAC Mortgage
  • Worked directly with clients from initial contact through loan closing. 
  • Processed loans, satisfying conditions and closing loans smoothly. 
  • Managed database contacts and daily calendar using ACT software.