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Work experience

Oct 2010Present


Marketfair Newsagency
  • Increased sales by 70% in the first 1 year by providing the right product-price mix to the local residents and businesses
  • Increased Customer Satisfaction by at least 50% by providing friendly and follow-through communication to the customers e.g. increased Lottery sales from $500K pa to $1.2M pa.
  • Reduced Operation Costs by at least 20% by utilising technology to assist in daily operation processes including magazine management e.g. reduced magazine return process from 15 hours to 10 hours per week.
Jul 2009Aug 2010

IT Consultant

Allied Express
  • Saved $400, 000 on the implementation and $200, 000 pa on the operating cost for the development of the new Document Imaging System using open source components and low cost document imaging equipment on Linux and Windows platforms using C++ and C# with image enhancement and barcode recognition capabilities

  • Saved $100, 000 pa on the operating cost by automating system administration tasks through Windows scripts and Unix scripts

  • Created complex real-time data integration and process monitor between multiple ERP systems using Pentaho Data Integration ETL and C# on Ingres DBMS, PostgreSQL DBMS and Microsoft SQL Servers

Dec 2006Jun 2009

IT Manager

Allied Expres
  • The Five-Year IT Strategic Plan approved by the senior management team

  • Reduced printing cost by 30% through negotiated an outsourced national consolidated print management solution

  • Contributed in keeping multiple major accounts totalling $50 million pa by developing and deploying the real time vehicle tracking using the web-based mapping system.

Saved $40, 000 on implementation cost and saved $30, 000 pa on operating cost by using Pentaho Data Integrator ETL tool, Microsoft SQL Server & PostgreSQL Server.

  • Reduced servers and network downtime by more than 70% by improving network reliability, performance and security through IT audits and implement changes and upgrades with no additional cost to the company

  • The Automatic Network and Systems Monitoring system reduces downtime by proactively monitoring & alerts the IT supports and technical expertises using Linux Monitoring servers with Linux/Windows clients with SMS and Email notifications.
  • The Automatic Asset Register allows software and hardware assets to be automatically gathered continuously from over 500 desktops, laptops and servers thus eliminating the manual work of collecting and locating IT assets using Linux Monitoring servers with Linux/Windows clients.
  • The Centralised Access Control Management for the national wide network, consisting of 5 branch offices and over 100 offsite offices and mobile users, that reduced the time on user administration by at least 70% using Linux Firewall/Proxy/ OpenVPN/Samba Servers, and Windows Domain & Active Directory
  • Saved at least 10% on server room power consumption by consolidating servers, deploying of new servers and decommissioning of old servers
  • Saved $100, 000 pa on IT Operating cost by streamlining the Service Desk process for 1st and 2nd level IT supports through the deployment of an electronic Service Desk system that cut the duplication of work and improved the traceability of information and speed up the resolution time

Aug 2003Dec 2006

Software Development Manager

Allied Express
  • Improved transparency of system development and delivery through continuous and clear communication with the stakeholders across the business, as part of the change process to a project oriented environment base on PRINCE2 project management methodology on developing and enhancing the ERP system; including financial and accounting modules.

  • Enabled the company to win many logistics contracts, worth $50 million of trading pa, for being the first few transport companies use the latest techniques for E-Commerce using J2EE on Jboss application servers with PostgreSQL database Servers.

  • Saved over $200, 000 pa on development costs and improved the speed of development by being the driving force in adopting the re-use of low cost or at no cost software components such as using open source components at zero cost and low cost FileMaker Pro server for the CRM.

  • Increased software development efficiency by more than 100% and reduced defects by more than 50% through setting up, training and enforcing structured development process base on SWEBOK

Mar 2001Aug 2003

Software Engineer / Technical Lead

Raytheon Australia
  • Saved $200, 000 pa on duplication and transportation of physical hard disks nationally by developing the hard dark imaging application for the Submarine Combat System

Jul 1997Feb 2001

Software Engineer/Team Leader

Allied Express
  • Enabled the company to win many logistics contracts since 1998, worth an average of $20 million of trading per year, through the development of Electronic Data Interchange (EDI) system, the National Parcel Tracking system and Document Imaging system (in partnership with Canon).

May 2000Oct 2000

VoIP Consultant

Tina P
  • Saved $100,000 on the implementation of Voice over IP (VoIP) for international communication between offices



Master of Business Administration

University of Technology, Sydney

Master of Computing

University of Western Sydney

Bachelor of Science


Administrate Linux for desktop/laptop to servers (e.g. firewall/router, virtualisation, application server, file server,  redundency, etc).
Network Management
ETL / Data warehouse
Systems Administration (Linux & Windows)
Project Management (PRINCE2)
Software Development
Developed in C/C++  and Java (J2EE) Understand .NET framework


LinkedIn Profile


Results-oriented leader with more than 12 years of experience with hands-on development of IT solutions. Proven expert in identifying and exploiting cost-reduction opportunities through automation, remote access, etc. Additional core competencies include:

  • People and Project Management

  • Technical Strategy and Architecture

  • IT Operations / IS Operations

  • Software Design and Development

  • eCommerce


Excerpts from recommendations and endorsements on my LinkedIn profile

“Robert demonstrated a very high level of technical expertise as a Software Engineer, and consistently delivered very good results. Robert could always be relied on to resolve challenging problems.”  Peter Cantwell

“Robert has a professional and open mind attitude to software development. He has good communication skills and a good mentor to everyone in the team.” -- Scott Nguyen

“Robert is a very professional and co-operative individual who was always interested in improving his company. ” --  Donna Gilchrist