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Skills

Relationship Building, Strong Communication Skills, General Office Skills, Highly Detail Oriented, MS Office, Desktop Support, Tutoring, Virus Removal, Break Fix Repair, CRM, HTML, SEO, SQL, Python, VMWare, Data Recovery, CentOS, Putty

Work experience

Nov 2012Dec 2015

Volunteer Intern Trainer

CTWorks / Workforce Alliance

Computer Tutoring, Phone, Email and face to face Desktop Support, Job Prep Training, Client outreach, Fielding calls, Resume critique, Counseling, Assessing clients, Confidence building, Test Administration, MS Office tutoring and support,  Running Workshops, Design, manage and coordinate lesson plans, Facilitating Groups to impart job retention skills, Training Interns in corporate office work, professionalism and filing, Job Interview Coaching, Encouraging; persistence, pride in quality of work and mindfulness, Aiding Job Search, Softskills Development

Apr 2013Apr 2015

Senior Technical Support Specialist

Kitchen Brains (Formerly FAST)

Embedded Support / Development / Configuration for Networked Devices and inhouse Software (SCK) which is a food Inventory and Safety Management application, Customer Management; phone and email support, RMA processing for customers, Offsite Installs / Demos, Troubleshooting embedded controllers, Procedural training, General Desktop Support, documentation and archiving, Building Reports in Excel for forecasting projected inventory usage to enhance SAAS department(SCK), Configuring Networked devices; routers and appliances IP, DHCP, Static and DNS resolutions, New Product Testing, software beta testing, Remote(webinars for sales people and executives) and local Training, SQL Scripting and testing, VPN (Citrix), utlizing VMWare to test SQL database, General QA and Beta testing of new and reconfigured hardware.

Feb 2004Feb 2015

IT Consultant

Rob's PC Shop

IT Consulting, Wireless/Wired Network Installation, Data Recovery, Virus/Spyware Removal, Computer Optimization, Custom Computers Built, New Computer Setup, Upgrades, Remote Assistance, Home Theater Setup, Router Installation, Network Optimization, Laptop Repair, General Tutoring, Web Design, ATM Diagnostic and Repair, Asset Management (Farmer's Insurance), PC Refresh (Bristol Myers-Squibb), Imaging, Laptop Screen Replacement, Cellphone Repair, Software Configuration

Education

Sep 2000Sep 2004

Bachlor's Degree

University of New Haven

Business Administration

Additional Skills

  • Red Hat Systems Administration I - RH 124 / Red Hat Systems Administration II - RH 134
  • Currently training for A+ Certification, anticipated certification by end of year.
  • Editor of Marketing Wars By Professor David Morris http://www.marketingandstorytelling.com/for_vera.htm