• Columbus Ohio

Roberta Jessie

Work experience

Work experience

Referral Specialist

Oct 2012 - Jan 2015
Mount Carmel Medical Group

Set up referral requested by Primary Physicians within the medical group for their patients. 

Contact patients insurance plans to make sure referrals are set up within their plans. If the patient was uninsured, to find a program in which will provide the services in which they are in need. 

Follow up with patients and offices in which patients were referred to in order to make sure patient had received the care that the Primary Physician had requested. 

Medical Office Assistant

Nov 2007 - Oct 2012
Mount Carmel Medical Group

Answering phones and setting patient appointments. Checking patients in and out on day of their appointments. Checking insurance information. 

Set up referrals requested by Primary Physicians within the office.  Contact patient insurance company for in-network providers. Follow up with patients to see if they have follow physicians requests. 

Processing record release request and acceptance of records from other offices. Making sure that request/releases followed privacy guidelines. 

Uploading records to patient charts through the electronic system.

Customer Care Advocate

2003 - 2006
Chase Home Finance

Taking in-bound escalated phone calls from patients transferred from the customer service dept. 

Processing issues related to homeowners mortgage accounts. 



Aug 1991 - May 1994
Antioch College 

Fine and Applied Arts