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Summary

Out-Of-the-Box thinker, Pragmatic Leader & Financial Services Expert.

Passionate about Innovation and Positive Change.

Customer focused and driven.

Striving to create Real World Solutions, relevant for Business and IT.
Create sustainable value with focus on short term profitable business cases and compelling differentiators while ensuring long term positiv TCO.

Lately leading change and transformation to bring Zurich Insurance Global
Finance Operations Shared Services Organisation to the next level based on clear Enterprise Architecture standards.

Extensive expertise in transforming initiatives around Cloud, Internet of Things (IoT), Predictive Analytics, Social Media and Mobile Solutions from experimental stage to Real World Business Solutions.

Holistic approach based on broad and extensive consultancy background in business solution and advanced IT-system design, as well as in Enterprise Architecture, ERP-Implementation and Program Management.

Proven ability to lead and direct high performance teams and stakeholders towards the successfull realisation of project and business objectives. Well versed in intercultural communication and business practices and managing mixed teams in Switzerland, Germany, Austria, UK and Asia.

Work History

Apr 2015Sept 2016

IT Program Director and Architect Billing & Payments

Zurich Insurance Group Ltd.

Delivering Change and Transformation for the Global Finance Operations Shared Services Organisation.

Leading local Initiatives for the Swiss Finance Operations entity: 

  • IT Program Director and Enterprise Architect delivering Pega based  Business Rules and Workflow Engine
  • Technical Architecture & Design for Workflow Integration of cloud & legacy environments, incl. JEE, ESB, Oracle, Middleware, IT-Security
  • Driving Process Reengineering and Automation from Idea to Implementation delivering best in class Customer Experience, ensuring enhanced Analytical Insight and significant cost reduction
  • Anchor initiative within local and global Enterprise Architecture

Delivering Global Initiatives to

  • Bring Finance Operations to the next level beyond labor arbitrage
  • Deliver short term cost reduction with Robotics Automation
  • Design and delivery global Robotics Automation Roadmap
  • Design Application Architecture enabling effective Shared Services based on process standardization and digitization 

Jan 2014Feb 2015

Client Partner / Senior Business Development Manager

Tech Mahindra Ltd.

Driven Innovation Inititatives with Insurance clients

  • Internet of Things (IoT) adoption for Helthcare, P&C and Life Insurance (Usage based Insurance for Motor, Telematic based Patient Monitoring and Prevention, Location based Services, etc.)
  • Customer Loyality Programs utilizing IoT and Social Media
  • Customer Centricity Change leveraging TechM "Socio"-Platform

    Followed a number of large scale Transformation Programs

    • SAP Finance Transformation in global ReInsurance Company
    • Data Center & Cloud Transformation and Outsourcing
    • Application Maintenance Outsourcing of a vast number of ERP (mainly SAP) and Legacy Applications
    Apr 2012Jan 2014

    Client Partner / Senior Account Executive Switzerland

    Capgemini Schweiz AG
    • Helped a global industrial player to plan Transformation and Application Management & Opperation Outsourcing of the existing SAP platform covering 70+ plants based on new global Template.
    • Consulted a leading German Bank after a major acquisition and Merger of Field Sales Channels. incl. alignment of Sales Agreements, Management Processes, Implementation of new Sales Compensation solution based on SAP ICM, SAP HCM and SAP CRM.
    • Ran various Sales Programs for leading Swiss Insurance on Core Insurance Platform replacement, Customer Centricity Transformation, Customer onboarding Processes and Claims Transformation
    • Managed local Alliance Network of Software and Services partners
    Oct 2009Mar 2012

    Management Consultant / Manager Insurance Switzerland

    Q-PERIOR AG, (formerly ESPRiT Consulting)
    • Program Management New Groupwide SAP CRM System for a Swiss Insurance Group with subsidiaries in 5 European Countries. Evaluated a CRM product and led the stratigic Roll-Out planning and implementation program, covering. Ensured comrehensive process implentation. Designed overall SAP Architecture and complex legacy Integration
    • Consulted a leading German Bank in the Evaluation and Strategic Planning for a new SAP based Field Agents Sales Force Management System including Recruiting, HR, Compensation, Incentive and Commissions Management, Channel Management
    • Performed Program Review for Senior Management of a Swiss Life Insurance implementating a new Field Service Compensation System. Provided recommendations and risk mitigitation guidlines preventing further creeps on cost, timeline and scope thus ensuring successfull GoLive, Stabilisation Phase and RollOut.
    • Led and managed the Swiss Insurance Practice as well as Alliances
    • Delivered SAP Trainings on a regular basis
    Feb 2009Oct 2009

    Management Consultant

    SQS Software Quality Systems (Schweiz) AG
    • Realignment of Program at risk for German Health Insurance Company. Performed Coaching of and Mediation between Business and IT teams to rebuild trust and collaboration between Stakeholders. Refocused the program towards common goals and objectives. Realigned organisation, roadmap, planning and implementation processes towards achievable goals within given timeframes
    • Defined Vision, Mission and Service Portfolio of SQS Insurance Management Consulting Team focusing on Delivery of Quality Strategy, Management and Assurance
    Nov 2007Jan 2009

    Senior Presales & Product Manager EMEA

    eBao Technologies (Europe) AG

    Managed the localization project for the European Marked version of eBaoTech P&C Products "General System" and "Claims System"

    • Ran all relevant Sales Processes on behalf of the Client Partners
    • Built and led the Alliance Management function managing New Business Development through Software Implementation Partners
    • Was in charge of all Branding and Marketing Activities for Europe together with external suppliers
    • Managed the internal CRM implementation project based on the SalesForce.Com Suite
    • Led and managed virtual teams of 20 people accross Europe & China
    Mar 2000Oct 2007

    Various Positions

    SAP (Schweiz) AG

    Program Manager, Engagement Manager, Head of EMEA Insurance HUB, Solution Architect, Solution Consultant, Presales Specialist

    Highlights:

    • Managed a team of upto 15 SME's for SAP Insurance in Switzerland serving and delivering SAP implementations accross EMEA region
    • Trainer & Coach for complete SAP for Insurance Suite and SAP CRM - Designed and delivered Customer trainings across EMEA
    • Led and managed first European implementation program of SAP Claims Management Solution at a leading Claims Service BPO provider, including, CRM, Billing & Custom Development for BPO. 
    • Defined SAP Strategies for various Clients in Switzerland and Germany
    • Implemented Customer Loyality System at an Airline Group based on SAP CRM, SAP Incentive & Commissions Mgmt. and BI reporting
    • Managed Implementation Program of Billing, Collection and Disbursment (FS-CD) at a Large Swiss Health Insurance Company
    • Consulted a large Swiss Health Insurance in the Strategic Planing, Solution Architecture, Business Processes Reengineering for SAP Incentive & Commissions Management
    • Supported a large scale Claims and Billing Management initiative ran by the largest African Utility Company
    • Enterprise and  Solution Architect for Claims and CRM Implementation at large British Morgage institution
    • Consulted a number of Telco and Manufacturing Clients worldwide during their adoption of SAP Contract Accounting and Billing (FI-CA) and Incentive & Commissions Management
    Oct 1997Feb 2000

    Solution Consultant

    IBM (Schweiz) AG

    Consulted a large German Life Insurance Group to produce the Concept and RollOut plan for a new legacy Sales Force Compesation System

    Managed the Subproject "Agents" Management within a wall-to-wall core Insurance System replacement at a large German P&C Insurance Group

    Oct 1990Sep 1997

    Underwriter & Claims Manager

    Winterthur Versicherungen AG
    • Has Written and Managed large International Insurance Programs for Multinationals. Underwriter for P&C and Motor Fleet Programs
    • Underwriter and Claims Manager for SMB sector in the Zurich area

    Education

    19941997

    Master

    HWV - Höhere Wirtschafts & Verwaltungsschule Zürich
    19821987

    Matura B

    Kantonsschule Hohe Promenande, Zürich

    Certifications

    20092009

    Certified Professional for Requirements Engineering

    IREB
    20092009

    ISTQB Certified Tester Foundation

    SQS Quality Systems
    Jan 2000Jan 2011

    Certified for various SAP Systems

    SAP Accademy and others

    Accelerated SAP, Project Manager, Solution Manager, SAP Financials, CFM, CML, Supply Chain Management, BI & BObj, CRM, HCM