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Robert Roberts

Information technician submarines, united states navy

Summary

  • IT Professional with Cisco CCNA, CompTIA A+ and CompTIA Security+ certifications.
  • Have received training through the Navy involving Cisco Switches, Cisco Routers, Routing Protocols and Interfaces, as well as Microsoft Windows, Microsoft Windows Server, Microsoft Outlook, and related technologies.

  • Have been working with computers on a hardware and software level prior to starting career for the last 10 years.

Work experience

Mar 2012Present

Information Systems Technician, Submarines

U.S. Navy
  • Designing, installing, operating and maintaining state-of-the-art information systems technology including local and wide area networks, mainframe, mini and microcomputer systems and associated peripheral devices
  • Writing programs to handle the collection, manipulation and distribution of data for a wide variety of applications and requirements
  • Performing the functions of a computer system analyst
  • Operating and coordinating telecommunications systems including automated networks and the full spectrum of data links and circuits
  • Transmitting, receiving, operating, monitoring, controlling and processing all forms of telecommunications through various transmission media including global networks
  • Applying diagnostic, corrective and recovery techniques to all facets of the integrated information systems
  • Maintaining all necessary logs, files and publications at the communications center
  • Providing telecommunications and computer-related training and assistance to a wide variety of personnel.
Jan 2010Jan 2012

Software Engineer

Comcast
  • Software Engineer Development of software for intranet-based business tools for the Network Operations Centers(NOC), field offices, and technical operations within the North East Division with scalability to support integration with cross-divisional and national teams
  • Provide support for Divisional monitoring and reporting tools
  • Lead developer, project manager, training support and front-line support for the Hybrid Fiber-Coax task monitoring tool (HFC Dashboard) written in Node. js, utilizing MySQL and web sockets for real time communication division wide
  • Install, support and maintain development and production servers running on Red Hat Linux Enterprise, as well as the associated database software and programs used throughout the division.

Jan 2009Jan 2010

Customer Account Executive

comcast
  • Provide support via phone, email and/or instant messaging to identify and troubleshoot a full range of hardware/software issues involving PC's, browsers, e-mail, personal webpages, connectivity/firewalls, routers/hubs and more
  • Talk through and educate customers throughout the resolution process of complications with their high speed internet, cable television, or home phone service
  • Strong, patient communicator able to deal with customers in a productive and diplomatic fashion. Proficiency in Windows and Mac products and a strong background in internet/IP, web browsers, e-mail and other PC operating and connectivity technologies required to best support customers