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Robert Pichler, Ma

  • Greater New York City Area,  Phone: (631) 941-9078, Cell: (631) 371-9310, E-Mail: [email protected]



Hofstra University

Work experience

Jan 2009Present

Vice President, Operations

CARCO Group, Inc

Accountable for spearheading and handling the day-to-day operations of a $20 million division with full P&L responsibility, and imparting value added vehicle inspection and title products across multiple platforms and channels.

  • Supervised & handled the inspection activities of 6,300 independent contractor sites spanning across 39 states; report directly to the COO, a member of the Executive Leadership Team & an officer of the company
  • Implemented operational policies, procedures, best practices and process automation, thereby reducing operational risk, redundancies and processing error rate; this improved 5 ppts in product quality and a 32% reduction in time service
  • Instilled an operations culture of accountability, execution and results; resulting in an increase in the direct labor productivity by 15%, improved profit margins by 12% and client satisfaction by 11%
  • Engaged in all aspects of the development, implementation, scalability, and sustainability of mobile applications, yielding a 40% processing efficiency and a 12% reduction in direct labor costs

Mar 2007Jan 2009

Vice President, Sales & Marketing


Responsible for overseeing and leading sales and marketing initiatives encompassing account management, client onboarding, product development and pricing, contract negotiations, RFI and RFP processes, lobbying activities, strategic partnerships, and vendor relations.

  • Revamped sales within 12 months and generated over $1M in annual revenue through acquisition of key fortune 500 accounts (Barclays & Liberty Mutual), cross-selling, new product launches and organic growth
  • Spearheaded and guided internal and external IT and marketing resources for the development of a consumer-facing B2C website, to add incremental sales and profits, through increasing click through rate, conversion rate, and consumer experience
  • Developed and implemented sales incentive program, substituted marketing vendor, generated value proposition to rekindle existing new client relationships and acquired new accounts, thereby resulting in on-boarded key accounts generating $1M in annual revenue

Jan 2000May 2007

Director, National Accounts & Regional Director, Field Operations

Cybersettle, Inc

Accountable for steering the business development, marketing and client service functions for national accounts and guiding and mentoring a staff of four regional sales managers.

  • Obtained a key fortune 250 account and launched grassroots initiatives thereby increasing annual revenue by $1.2M in 14 months
  • Succedeed in developing a superior regional field sales organization for a high-growth, start-up enterprise, web-based dispute resolution services firm; reported to the Vice Chairman of the Board of Directors
  • Exceeded annual sales plan by 10% in 2004-2007 and by 20% in 2000-2004; established a $5.2 million region within 34 months and grew revenue, margins and market share
  • Fostered brand recognition around execution, delivery and quality of online dispute resolution services delivered to legal and insurance target market, thereby producing a positive customer experience which increased repeat customer rate to 40%


New Business Development
Strategic  &Tactical Planning
Team Building
Operations Management