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Robert O'Donoghue

IT Manager

Professional Statement

I’m a highly motivated professional who thrives on hard work and achievement, as demonstrated by my consistently rapid progression through the varying levels of IT engineering over my 13+ years in the industry.

My core values stem from building strong team cultures, delivering exceptional client experiences and performing with excellence.

Embracing all opportunities, I regularly seek any prospects to push the business forward to be market leaders. I pride myself in being an ambassador for the companies I’ve worked for and being results orientated. 

My management style is collaborative and objective driven. My professional objective is to continually be an integral part in the delivery of my company’s vision.

KEY STRENGTHS

  • Demonstrated ability to apply IT knowledge and decision making skills to organisational situations through in-depth analysis of IT problems;
  • Strong leadership and mentoring skills to motivate and empower the team to outperform;
  • Forward-thinking mentality and the drive to maximise personal and business performance;
  • Proactive and effective in identifying areas in the business for improvement and determining cost effective, value-add solutions;
  • Exceptional interpersonal and relationship building skills with a strong customer focus;
  • Demonstrated ability to think clearly, logically, analytically and ethically about business.

Career Timeline

Feb 16 - Present: IT Manager   Cliftons

Apr 14 - Oct 15: Team Leader   Kytec

Oct 13 - Mar 14: Senior Systems Engineer (Level 3)   Kytec

Jan 12 - Oct 13: Senior Systems Engineer (Level 3)   CCTS Telecommunications

Mar 08 - Dec 11: Systems Engineer (Level 2)   Avalon Technologies

Feb 06 - Feb 08: Systems Engineer (Level 2)   EMR Solutions

Jan 05 - Jan 06: Junior Systems Engineer (Level 1)   EMR Solutions

Work experience

Feb 2016Present

IT Manager

Cliftons
  • Manage IT staff including hiring, training and performance coaching;
  • Lead the IT team to focus on business objectives and monitor progress to ensure project milestones are completed on time, on budget and with desired results;
  • Direct IT Department's operational and strategic planning, including fostering innovation, project management, and organising the allocation of resources;
  • Manage multiple projects simultaneously across the business spanning across geographical locations throughout APAC, ensuring the appropriate resources are assigned with access to the relevant training materials and resources;
  • Research, assess and make recommendations to senior stakeholders for the improvement and growth of IT infrastructure and systems;
  • Design and implement cost effective technology enhancements across multiple tiers of the business in order to accommodate to current and future business requirements;
  • Assess and manage the life-cycle of multiple systems ensuring infrastructure platforms are optimal at all times;
  • Manage financial aspects of the IT Department including purchasing, budgeting and budget reviews;
  • Implement internal ticketing system, including maintaining upgrades to ensure constant ITIL compliance;
  • Initiate, maintain and manage vendor relationships.
Apr 2014Oct 2015

Team Leader

Kytec
  • Act as a final escalation point for unresolved or escalated calls;
  • Manage On Call Support Roster and assist where required;
  • Implement new monitoring system and manage roll out to clients;
  • Manage the Service Desk staff to provide 1st, 2nd & 3rd level technical support; including prioritisation of ticketing and project tasks
  • Participate in Change Advisory Board meetings;
  • Responsible for incident management and request fulfillment on the Service Desk;
  • Ensure team take ownership and demonstrate proactivity when handling user issues, while ensuring IT policies and procedures are adhered to;
  • Manage Service Desk staffing and resource allocation;
  • Mentor staff to improve the capabilities and support career progression;
  • Manage and maintain strong relationships with both internal and external stakeholders.
Oct 2013Mar 2014

Senior Systems Engineer (Level 3)

Kytec
  • Re-build internal IT Systems and migrate all systems from old head office in Perth to new head office in Melbourne;
  • Level 3 escalation point on Service Desk;
  • Provide support to Project team where required;
  • Assist with creation and modification to documentation and templates;
  • Mentor junior engineers on the Service Desk;
Jan 2012Oct 2013

Senior Systems Engineer (Level 3)

CCTS Telecommunications
  • Maintain internal IT Systems and isolate and resolve network problems;
  • Implement new monitoring system (N-Able);
  • Provide support nationally for internal & external clientele;
  • Build, configure & install Microsoft Hyper-V and VMware servers;
  • Create, remove and modify users in Microsoft Exchange 2007/2010/2013;
  • Install new backup software, Shadow Protect, to all supported clients;
  • Configure, install and maintain network infrastructure for clients daily;
  • Carry out full installation & configuration of firewalls, routers, switches and new workspaces;
  • Maintain proficiency in IT systems, policies, and procedures as well as user support techniques;

Certifications

Nov 2015Nov 2018

Managing Office 365 Identities and Requirements

Pearson VUE
Nov 2014Nov 2016

VMware Certified Professional 5 - Data Center Virtualization

Pearson VUE
Jun 2013Jun 2016

Cisco Certified Network Associate Routing and Switching

Pearson VUE
Apr 2013Apr 2016

Cisco Certified Entry Networking Technician

Pearson VUE
Feb 2012Present

Microsoft® Certified Technology Specialist (MCTS)

Prometric
20062007

Certificate III Information Technology - Network Administration

Meadowbank Tafe

Courses

Jun 2015

ITIL Foundation (v3)

Oct 2014

VMware vShpere: Install, Configure, Manage (V5.5)