Robert O'donoghue

Team Leader

Professional Statement

I’m a highly motivated professional who thrives on hard work and achievement, as demonstrated by my consistently rapid progression through the varying levels of IT engineering over my 10+ years in the industry.

My core values stem from building strong team cultures, delivering exceptional client experiences and performing with excellence.

Embracing all opportunities, I regularly seek any prospects to push the business forward to be market leaders. I pride myself in being an ambassador for the companies I’ve worked for and being results orientated. 

My management style is collaborative and objective driven. My professional objective is to continually be an integral part in the delivery of my company’s vision.


  • Demonstrated ability to apply IT knowledge and skills learned throughout work experiences and training to organisational situations through in-depth analysis of IT problems;
  • The ability to apply decision making and judgment skills to the analysis and solution of IT problems;
  • Future-thinking mentality and the drive to maximise personal and business performance;
  • Demonstrated ability to think clearly, logically, analytically and ethically about business;
  • Ability to identify inefficiencies in business and determine solutions to rectify;
  • Exceptional interpersonal and relationship building skills with a strong client focus;
  • Strong team work skills as well as the aptitude to work effectively autonomously.

Career Timeline

Apr 14 - Present: Team Leader   Kytec

Oct 13 - Mar 14: Senior Systems Engineer (Level 3)   Kytec

Jan 12 - Oct 13: Senior Systems Engineer (Level 3)   CCTS Telecommunications

Mar 08 - Dec 11: Systems Engineer (Level 2)   Avalon Technologies

Feb 06 - Feb 08: Systems Engineer (Level 2)   EMR Solutions

Jan 05 - Jan 06: Junior Systems Engineer (Level 1)   EMR Solutions

Work History

Work History
Apr 2014 - Present

Team Leader

Kytec (AU)
  • Act as a final escalation point for unresolved or escalated calls;

  • Manage On Call Support Roster and assist where required;

  • Implement new monitoring system and manage roll out to clients;

  • Manage the Service Desk staff to provide 1st, 2nd & 3rd level technical support; including prioritization of ticketing and project tasks

  • Attend Change Advisory Board meetings;

  • Responsible for incident management and request fulfillment on the Service Desk;

  • Ensure staff take ownership of user problems and be proactive when dealing with user issues;

  • Managed Service Desk staffing and resource allocation;

  • Mentor staff to improve the capabilities and support career progression;

  • Manage and maintain strong relationships with both internal and external stakeholders.
Oct 2013 - Mar 2014

Senior Systems Engineer (Level 3)

Kytec (AU)
  • Re-build internal IT Systems and migrate all systems from old head office in Perth to new head office in Melbourne;

  • Level 3 escalation point on Service Desk;

  • Provided support to Project team where required;

  • Assist with creation and modification to documentation and templates;

  • Mentor junior engineers on the Service Desk.

Jan 2012 - Oct 2013

Senior Systems Engineer (Level 3)

CCTS Telecommunications
  • Maintain internal IT Systems and isolate and resolve network problems;

  • Implement new monitoring system (N-Able);

  • Provide support nationally for internal & external clientele;

  • Build, configure & install Microsoft Hyper-V and VMware servers;

  • Create, remove and modify users in Microsoft Exchange 2007/2010/2013;

  • Install new backup software, Shadow Protect, to all supported clients;

  • Configure, install and maintain network infrastructure for clients daily;

  • Carry out full installation & configuration of firewalls, routers, switches and new workspaces;

  • Maintain proficiency in IT systems, policies, and procedures as well as user support techniques.

Mar 2008 - Dec 2011

Systems Engineer (Level 2)

Avalon Technologies
  • Assign NTFS permissions and allocate share folders appropriately;

  • Setup replication and apply Anti-virus updates;

  • Configure and Maintain WSUS servers as well as Terminal Server Farms;

  • Deploy, maintain and administer exchange servers;

  • Setup and configure DHCP, DNS, routing and remote access;

  • Network relocations from site to site;

  • Install and configure HP Proliant servers consisting of RAID 1 & 5 arrays in addition to facilitating backup and restoration using multiple back-up software (eg. Backup Exec and Shadow Protect);

  • Actively provide desktop, configuration and phone support for software and hardware;

  • Carry out installation of firewalls, routers, switches, hubs and new workspaces;

  • Perform preventative server and desktop maintenance.

Feb 2006 - Feb 2008

Systems Engineer (Level 2)

EMR Solutions
  • Create users, delete users and reset passwords in Active Directory and Microsoft Exchange 2003;

  • Enforce existing IT Policies for Notebooks and Desktop Computers;

  • Carry out preventative maintenance across multiple sites consisting of SBS 2003;

  • Install and configure new and repaired Desktop and Notebook computers;

  • Troubleshoot hardware components and software applications;

Jan 2005 - Feb 2006

Junior Systems Engineer (Level 1)

EMR Solutions
  • Respond to user enquiries - accurately resolve or recommend possible solutions to problems;

  • Build new Desktop computers and Notebooks;

  • Install Microsoft Windows XP Operating Systems and configuring for client needs;

  • Remove viruses/Trojans from client computers;

  • Dispatch personnel for on-site response as necessary;

  • Perform basic office support functions for IT;

  • Complete prescribed checklists in appropriate time frames;

  • Service faulty computers;

  • Backup client data using Norton Ghost software.


Nov 2015 - Nov 2018

Managing Office 365 Identities and Requirements

Pearson VUE
Nov 2014 - Nov 2016

VMware Certified Professional 5 - Data Center Virtualization

Pearson VUE
Jun 2013 - Jun 2016

Cisco Certified Network Associate Routing and Switching

Pearson VUE
Apr 2013 - Apr 2016

Cisco Certified Entry Networking Technician

Pearson VUE
Feb 2012 - Present

Microsoft® Certified Technology Specialist (MCTS)

2006 - 2007

Certificate III Information Technology - Network Administration

Meadowbank Tafe


Jun 2015

ITIL Foundation (v3)

Oct 2014

VMware vShpere: Install, Configure, Manage (V5.5)