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Work experience

Jan 2012Present

PC Support Technician

Summa Health System

Akron, Ohio

PC Support Technician II, Install, maintain, troubleshoot, repair, and document the installation of networked and standalone PC hardware, software, and peripherals. Work with the Senior PC Technicians, network administrators and other technical staff to complete the requested services. Work on projects as assigned and provide daily support coverage.

Sep 2012Mar 2014

Consultation Agent

Best Buy

Cuyahoga Falls, Ohio

Consultation Agent, Worked in fast-paced retail environment, performing all computer-related repairs, upgrades, installations and technical support in the store. Provide initial contact with customers, plus check in products for service. Perform basic testing to determine product needs and service solutions. Facilitate in-store sales, upgrades, installations and service.

Apr 2008Apr 2009

Counter Intelligence Agent

Geek Squad / Best Buy

Cuyahoga Falls, OH

Worked in fast-paced retail environment, performing all computer-related repairs, upgrades, installations and technical support in the store. Provide initial contact with customers, plus check in products for service. Perform basic testing to determine product needs and service solutions. Facilitate in-store sales, upgrades, installations and service.  

Apr 2005Apr 2007

Service Writer

CompUSA

Fairlawn, Ohio

Service Writer

Worked with customers’ in-store and on company phone, recommended proper services to repair or upgrade computer and other devices. Researched parts pricing and labor estimates. Service writers sign in computers and/or serviceable devices into company database software. Estimated price and final bill of repairs for customers, and estimate the time needed for repairs.

Education

Aug 2014Present

Technical & Applied Studies with Computer Technology Networking

Kent State University at Stark

Aug 2004May 2006

Computer Network Academy

Cuyahoga Valley Career Center

Acquired a knowledge base and skills used by PC Support Technicians and Network Administrators. Trained in setting up computer networks, administering network operating systems and installing, configuring and upgrading hardware. Also had training in CISCO Certified Entry Network Technician, CISCO Certified Network Associate, CompTIA A+, and CompTIA Network+.

Skills

PC REPAIRS
Diagnose and repaire PC hardware and software problem.
Communication
Great ability to communicate with clients, customers and personnel with little or no computer experience.  

Certifications

Apr 2006

CompTIA A+ Certification

CompTIA