Robert Marek iV

Robert Marek iV

PC Support Technician

Work History

Work History

Jan 2012 - Present

PC Support Technician

Summa Health System

Akron, Ohio

PC Support Technician II, Install, maintain, troubleshoot, repair, and document the installation of networked and standalone PC hardware, software, and peripherals. Work with the Senior PC Technicians, network administrators and other technical staff to complete the requested services. Work on projects as assigned and provide daily support coverage.

Sep 2012 - Mar 2014

Consultation Agent

Best Buy

Cuyahoga Falls, Ohio

Consultation Agent, Worked in fast-paced retail environment, performing all computer-related repairs, upgrades, installations and technical support in the store. Provide initial contact with customers, plus check in products for service. Perform basic testing to determine product needs and service solutions. Facilitate in-store sales, upgrades, installations and service.

Apr 2008 - Apr 2009

Counter Intelligence Agent

Geek Squad / Best Buy

Cuyahoga Falls, OH

Worked in fast-paced retail environment, performing all computer-related repairs, upgrades, installations and technical support in the store. Provide initial contact with customers, plus check in products for service. Perform basic testing to determine product needs and service solutions. Facilitate in-store sales, upgrades, installations and service.  

Apr 2005 - Apr 2007

Service Writer

CompUSA

Fairlawn, Ohio

Service Writer

Worked with customers’ in-store and on company phone, recommended proper services to repair or upgrade computer and other devices. Researched parts pricing and labor estimates. Service writers sign in computers and/or serviceable devices into company database software. Estimated price and final bill of repairs for customers, and estimate the time needed for repairs.

Education

Education
Aug 2014 - Present

Technical & Applied Studies with Computer Technology Networking

Kent State University at Stark

Aug 2004 - May 2006

Computer Network Academy

Cuyahoga Valley Career Center

Acquired a knowledge base and skills used by PC Support Technicians and Network Administrators. Trained in setting up computer networks, administering network operating systems and installing, configuring and upgrading hardware. Also had training in CISCO Certified Entry Network Technician, CISCO Certified Network Associate, CompTIA A+, and CompTIA Network+.

Skills

Skills

PC REPAIRS

Diagnose and repaire PC hardware and software problem.

Communication

Great ability to communicate with clients, customers and personnel with little or no computer experience.  

Certifications

Certifications
Apr 2006

CompTIA A+ Certification

CompTIA