Robert Love

Robert Love


A proven Executive that has an insatiable appetite to create Client success stories with Innovative Technologies for Healthcare and Higher Education Institutions. Experienced in creating a culture of high performing teams that leave no stone un-turned to create bespoke customer experiences that drive maximum business margins.


A proven Executive that is equally comfortable in creating Client
success stories with Food Service Operations and/or Innovative
Technologies for Healthcare and Higher Education Institutions.
Experienced in creating a culture of high performing teams that
leave no stone un-turned to create bespoke customer
experiences that drive maximum business margins.

Work History

Work History
Jul 2014 - Present

SVP Client Success

Quake Global

Responsible for premium customer service and support for over 500 M to M enterprise customers on six continents while assisting the sales team to develop a new healthcare market focusing on synchronized asset management throughout the healthcare value chain. 

Feb 2014 - Jul 2014

Chief Operating Officer


Responsible for leading the DM&A team of highly experienced, nationally recognized coaches bringing unparalleled knowledge, experience and process improvement to each client. DM&A is the largest, most diverse, full-service, food service consulting firm in North America. Headquartered in San Diego with offices in Boston, Buffalo, Dallas, Houston, Las Vegas, Los Angeles, Orlando, Philadelphia, Portland, ME, Reno, and Seattle.

Oct 2013 - Jan 2014

Senior Consultant

• Created an automated online RMA solution. • Assisted in new product pilots and deployments.
Nov 2007 - Oct 2013

Executive Vice President Professional Services


Led professional services and support teams to install enterprise grade zigbee networks starting at three networks to over 70 networks in healthcare systems throughout the United States.  Responsible for management responsibilities for Awarepoint’s network installations and ongoing customer support functions. Managed a national team of Awarepoint-certified network engineers with responsibility for planning and implementing network installation projects and communicate client needs to Awarepoint’s engineering leadership.  Essential duties include design, architecture, and implementation of ZigBee sensor networks in hospital and healthcare settings. Also, accountable for ongoing network management and has excellent working knowledge of network monitoring tools to support Awarepoint’s fully-managed network maintenance. 

Feb 2005 - Nov 2007

District Manager

Aladdin Food Management
  • Led a team of 180+ people.
  • Marketing
    • Developed a strategic marketing plan and collateral that generated record sales and profits. 
    • Developed key multi-media signage from scratch that was the first in the company’s history.
    • Created platform for touch screen information kiosks.
  • Responsible for District culinary development including creating Retail and Special Event concepts that were used company wide.

Saved key tour and reference account from being canceled. Within four months was able to negotiate with the client to sign a one year extension to move forward with sweeping changes and strategies to remedy past poor customer satisfaction and financial performance. In second quarter of 2006 the client signed a seven year contract based on our performance and commitment to these changes and strategies. Contributed to Aladdin Corporate projects and sales presentations to develop new business and provide new management tools for marketing, menu analysis and inventory management.

Aug 2004 - Feb 2005

President and Chief Operating Officer

RumZa - CPD Corporation Anguilla, B.W.I.

Directed a new corporation startup operating internationally in Anguilla B.W.I. Responsible for developing all aspects of each department for a property consisting of a fine dining restaurant, lounge, outside event area (host of the BET Jazz Festival), and the largest nightclub venue on the island.  Also served as the general contractor for significant leasehold improvements on the property in excess of 2.5 million dollars.  Responsible for all information technology for the corporation, creation and administration of all contracts, all Anguilla Government relations (Labor, Banking, Customs), and directed a management staff of 11 people from the United States and Anguilla B.W.I.

Jul 1997 - Aug 2004

Vice President Operations and Special Projects

Collegiate Catering, INC.

Led the operations of a regional contract food service company, improved its financial, culinary, and new business condition which in turn positioned it to be acquired by Aladdin Food Management Services, Inc.  Responsible for the information technology, operational controls, culinary development and implementation, management training and development, and client relations activities of the organization.  Directed the unit food service directors, administrative, and culinary staff.

May 1995 - Jul 1997

Manager of Food Service Operations Finance and Computer Support

ServiceMaster Food Management

Multi-Unit responsibility for operations, finance and computer support for an 11-hospital system. Responsible for implementing and managing strategies to meet financial goals set by the Memorial Healthcare System and ServiceMaster. Strategies including; Retail Marketing, Cash Controls, Patient Feeding Controls, Cook-Chill Operations, Menu Engineering, and Computer Information Systems.

Jun 1991 - May 1995

CORPORATE - Compas Support Engineer

ServiceMaster Food Management

Responsible primarily for the rollout and training of computerized financial software and computers for the Education, Business and Industry Food Service markets.

Jul 1989 - Jun 1991

Assistant Food Service Director - Southwest Missouri State University

ServiceMaster Food Management

Multi-Unit Operation consisting of three retail operations and four board operations serving a campus population in excess of 20,000 students.

Responsibilities included operations management for campus-wide catering, centralized bakery and board feeding.



Team Building

Account Management

Contract Negotiation

Strategic Planning


Sales Process

Proficient in Campaigner Based Selling strategies.

Have been the Salesforce administrator for three organizations and have designed and implemented custom applications.


Have delveloped training and certification programs including implementing custom Moodle LMS that was used for internal and customer facing training and certification.

Project Management

Cross-functional Team Leadership


Business Analysis

Have created pricing models to drive accurate pricing and margin for new and existing sales.

Microsoft Excel

I am the goto person to create models, budget templates and very versed in creating VBA macros.

Process Improvement


Responsible for more active RFID solution installations than anyone else in the industry.

Microsoft Access

Have created applications fully utilizing VBA to create applications that were sold to the open market. Specifically created applications for Catering, Food Production and Department Requisitions that included digital signage too.


Jan 2013 - Present

BA Management — Entrepreneurship

Patten University

Pursuing BA Management Degree.

Jan 1985 - Jan 1987

Drury University

Nursing Degree - Completed all pre-requisites.

Aug 1979 - Jun 1981

Pittsburg State University

Music Education.


Jun 2004 - Present

Master Certified Food Service Executive

International Food Service Executives Association

Awards and Acheivements

  • 2007 – Received Aladdin Food Management President’s Award of Food Service Director of the Year
  • 2007 – Received Aladdin Food Management Achievement Award
  • 2006 – Received Aladdin Food Management Spirit Award
  • Completed certification and certified to teach National Restaurant Association ServeSafe