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Summary

Customer Care – Relationship Building – Merchandising - Sales Development

Accomplished leader with achievement in driving sales goals combined with success in retail management. 15 plus years experience encompasses delivering the best customer experience possible utilizing product knowledge and refining the selling process. Strong capacity to lead teams and collaborate with all staff members to devise and develop clear sales expectations. Talented mentor recognized by peers for training and developing sales associates and management staff. Offers additional transferable skills in strategic planning, communication, fluent in spanish, and customer retention. 

   

  •   Attention to details
  •   Brand awareness
  • Merchandising
  • Goal oriented
  • relationship selling
  • strategic planning
  • Strong work ethic
  • Friendly and positive 
  • Team Leadership

Work Experience

2012Current

Assistant Store Manager

Bath And Body Works Orange, CA

An extension of the store manager, I directed the daily operation of the business. Utilized strong critical thinking skills to respond efficiently and promptly to changes in sales trend that included making changes to labor, sales process, and telling the brand story through merchandising. leading a team of 17 sales associates including supervisors to achieve weekly goals. 

  • Exceeded +5% to +10% quarterly goal consistently as a store for 2014 and part of the 2015 year.
  • Monitored sales performance reports to set  specific sales goals for  weekly and monthly achievements.
  • Demonstrated product to potential customers as well as additional product that resulted in increase of additional dollars per sale.
20102012

Assistant Store Manager

Cost Plus World Market

Oversaw five departments that consisted of furniture, wines, gourmet, savories, and kitchenware. Aligned all five departments through cross selling and promoting merchandise. Trained new sales associates in customer service and attention to selling behaviors.

  • Revamped the customer experience at the cashwrap by introducing units per transaction goals daily.
  • Increased the additional dollars sold per transactions from $25 dollars to $32 dollars average. 
  • Composed the weekly schedule and prioritized for high peak days to insure availability of associates and keep the customer experience a priority.
20062010

General Store Manager

Yankee Candle inc. Mission Viejo, CA

Revitalized the business by bringing back foot traffic through grassroots marketing of the store and volunteer events in the local community. Hiring and mentoring sales managers to take the next step up in management. Successfully revitalizing the brand in the area.

  • Organized the sales team to participate in mall marketing events that increased customer traffic by 20% from a previous -10% before taking over the location.
  • Marketed and held season specific events to drive sales.
  • Awarded quarterly bonuses due to increase in sales. 

Education

2013Currently attending

Business Management

University of Phoenix

Working on receiving a  Bachelors of Science in Business Management.